Play, Volume + and - and Bluetooth Button not responsive!

HI everyone!

Has anyone had experience with their Play, Volume + and - and Bluetooth Buttons not responding? Speaker powers on and off and Connect + buttons work just fine but none of the others respond, so I cannot factory reset or pair to any new devices (speaker works just fine on my computer but can’t get it to pair to my phone). Anyone know what I might be able to try? I’m seeing info for Power button but not for these other buttons.

Thank you!

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