when I power the system, it will display the first screen containing Samsung logo and disappears within a second then the screen will remain black , and in that state it can't power off even with the power button unless you removed the battery. pls help me out
I have pictures of it in case u really wants to confirm it. thanks
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Press and hold power button for 5 to 10 second it will turn off your laptop.
Any beep sound when you try to boot your samsung laptop. try to remove hard disk, and boot the computer. and then refix it. check the connection of hard disk and dvd rom.
screen shot will be better for answer.
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The mouse pointer appeared but yet it can't get to the desktop
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Hi @francboy ,
Try getting into the Win 10 Windows Recovery Environment menu area to repair the Win startup.
Start the laptop and when the laptop attempts to boot into Windows (Samsung logo disappears), force close the laptop by holding the power button until the laptop fully shuts down.
Do this 3 times in a row, i.e. start laptop > boot > force shutdown, start > boot > force shutdown >start etc.
On the 3rd attempt the laptop should boot into the WRE. Once there select Troubleshooting > Advanced > Startup repair and follow the prompts.
Do not select Reset this PC as this will reinstall Win 10 and erase all your data.
If you cannot get into the WRE this way, you can create a Win 10 USB recovery drive from any known working Win 10 computer.
All you need is a 8GB USB flashdrive and 40-60 minutes of time.
In the host Win 10 computer, go to Control Panel > Recovery > Create USB recovery drive and follow the prompts.
Once you have created the USB recovery, start the laptop and go into BIOS and alter the 1st boot option from the HDD to the USB drive.. You may also have to enable either Legacy USB or CSM (not sure re your laptop which one it has). Save the changes, insert the USB flashdrive into a USB port on the laptop and restart the laptop.
When the laptop has booted into the WRE, select Troubleshooting > Advanced > Startup repair and follow the prompts.
Do not select Reset this PC as this will reinstall Win 10 and erase all your data.
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3 comentarios
Which Operative System were you running??
- de Luis Anniel
Could you please post the pictures? Thanks
- de Monico Sion
Am using Windows 10
- de Charles Scott