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Freezer doesn't work properly. Not cold enough

My samsung upright refrigerator has the freezer in the bottom. It stopped working but the fridge part is working well. Actually the freezer becomes a fridge. Don't know why. We unplugged and kept it off for 24 hours, but problem still there. However, if we "power freeze", the freezer will work until we turn off "power freeze" button.

Not sure what to do by myself. Do I need to buy a new one?

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Please give us a model number. Usually the freezer is used to cool the fridge.

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It’s Samsung RB196ACBP. And 7 years old.

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The most common cause for this condition is a problem with the defrost system.

I would replace the defrost thermostat: https://www.repairclinic.com/PartDetail/...

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Thank you. I will try to replace it by myself. Don’t know how to start. First locate the thermostat, then buy the part and replace it.

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is the right part in your link that I need to buy? Normally where is the thermostat? Thank you very much

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yes. that the correct part for your model. As to where it is, I think my link has a 2 min video of how to install it.

Yep, here it is: https://www.repairclinic.com/Video/Video...

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Thank yo mayer. I will give it a try

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HI Mayer, Just want to know, is this part you mentioned for my Samsung fridge. Should it be defrost thermostat DA47-00243K? my fridge isSamsung RB196ACBP

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Take a look at this article:

https://www.networx.com/article/why-is-m...

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Min estará eternamente agradecido.
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