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Repair and disassembly guides for food cooling appliances including refrigerators, freezers and fridge-freezers.

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Kenmore Pro Refrigerator (by LG) stopped working - now working

Our 18 month old Kenmore Pro refrigerator with bottom drawer freezer stopped working about 10 days ago. Both the refrigerator and freezer compartments stopped cooling/freezing completely. We called for service (waited 5 days for the next available appointment) and the technician diagnosed a failed compressor. (Another 5 days for the part, and three weeks for the next service availability).

In the meantime, we plugged the refrigerator back in after the diagnosis as the electronic systems were still working, and we were using the water dispenser in the door.

Opened the refrigerator yesterday evening (have checked periodically as recently as a couple of days ago, and it had still been warm) and it was now cold. Same with the freezer. We placed thermometers in both compartments overnight, and they are registering 35 and 0 respectively.

So, wondering what to do. Faith in the warranty service company isn’t high based on what appears to be an incorrect diagnosis and terrible customer service.

Can a compressor behave erratically like this, or is it an all or nothing issue? What else might cause this?

Any advice appreciated.

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We have the same problem, still waiting on parts has yours been fixed?


AFSea- I’d like to know what the outcome was with your refrigerator. Would you please let us know the status and was the techs diagnosis correct?


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Note, compressor failure is not among the top three! As it now cooling, it appears to work.

Cause 1

Condenser Coils are Dirty

The condenser coils are usually located under the refrigerator. They dissipate heat as refrigerant passes through them. If the condenser coils are dirty, they won’t dissipate the heat effectively. As debris builds up on the coils, the refrigerator becomes less efficient, causing the refrigerator to work harder to cool down. If the coils are significantly dirty, the refrigerator will not be able to maintain the proper temperature. Check the condenser coils to determine if they are dirty—if the condenser coils are dirty, clean them.

Cause 2

Condenser Fan Motor

The condenser fan motor draws air though the condenser coils and over the compressor. If the condenser fan motor is not working properly, the refrigerator won’t cool properly. To determine if the fan motor is defective, first check the fan blade for obstructions. Next, try turning the fan motor blade by hand. If the blade does not spin freely, replace the condenser fan motor. If no obstructions are present and the fan blade spins freely, use a multimeter to test the fan motor for continuity. If the condenser fan motor does not have continuity, replace it.

Cause 3

Evaporator Fan Motor

The evaporator fan motor draws air over the evaporator (cooling) coils and circulates it throughout the refrigerator and freezer compartments. Some refrigerators have more than one evaporator fan motor. On refrigerators with only one evaporator, the evaporator is located in the freezer compartment. If the evaporator fan is not working, it will not circulate the cold air to the refrigerator compartment. If this occurs, the freezer may still get cold, while the refrigerator will not get cold. To determine if the evaporator fan motor is defective, try turning the fan blade by hand. If the fan blade does not turn freely, replace the fan motor. Additionally, if the motor is unusually noisy, replace it. Finally, if the motor does not run at all, use a multimeter to test the motor windings for continuity. If the windings do not have continuity, replace the evaporator fan motor.

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The technician who came out to service this diagnosed it as the compressor which is under warranty. For the past few days it has been cooling down to proper temperature one day, then warming the next, and repeating the cycle. It sounds like the fans could be the issue, but not sure how to work with the technician who is supposed to install a new compressor - which may not fix the problem. Someone also mentioned it could be the electronics board. My trust is not high in the warranty repair company.


TIP the technician to give an incentive for prompter warranty service. "just in case you have a cancellation, please remember me>"


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