Rep: 13
1
My phone continuously turns on, shows alcatel Android on the screen, than immediately turns off again, than repeats, it won't stop, I can't get it to turn off and stay off and I can't get it to go past that screen just on off on off on off and it wont do anything else and I can't remove the battery
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Rep: 171
3
This could possibly be a battery issue. I, however, would do a factory reset by following the steps below. Keep in mind, doing a factory reset will erase ALL of the data on your device.
1. Turn off the phone completely.
2. Press and hold both volume up + power buttons on the phone.
3. When the Android Recovery menu screen shows up, release all keys.
4. Navigate to and highlight "Wipe Data / Factory Reset" using the volume down key and press power to confirm.
5. Navigate to and highlight to "yes -- delete all data" and press power.
6. Remember, all data will be lost! Before doing a hard reset backup all important data. After hard reset is done select "reboot system now". Press power to reboot the phone.
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@sunijo84 this does sound like a battery issue. You did ask your question twice with different devices. What exact model is your Alcatel?
- de oldturkey03