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Entry level laptop introduced in 2015. Comes in a range of processor options from the Celeron to the Core i7. Also comes with a few AMD processors, but most are Intel based.

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Why I can't power on my laptop?

It showed software upgrade when we tried to turn off laptop.

After that, we can't turn on laptop.

We connected charger and orange light is on.

Then we try to power on then blue light is on but nothing showed on the screen.

No any sound we heard at all.

Could anyone help? we bought it on 2016 Nov.

E5-575G-57A4

Thanks

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I also tried to connect to another screen but it still didn't show anything.

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Is there no sound coming from it or is there at least a buzz from the hard disk or fan?

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no any sounds from hard drive or fan.

Is any possible the virus problem?

Thanks

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I also have this exact problem...

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