Computer only recognizes fax, not printer

I have had the same computer (Lenova, Win 7) and Canon MF4350d for many years. Just recently the computer stopped recognizing the printer. I downloaded new drivers from Canon, deleting the printer and prior drivers. I installed the new driver and now the computer only recognizes the MF42350 as a fax machine, not as a printer. It also has difficulty creating .PDF when scanning, so that I am now scanning and saving documents as .jpg.


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Hi @janett ,

Did you try these drivers?

If still no good I'm wondering if they are relying on generic Windows drivers for the printer function.

Try deleting the printer/fax/scanner in Device Manager then restart the computer. Allow Windows to "find" the printer by connecting the printer once the computer has finished booting up. It should try to install the generic Windows drivers for the model. If it does work and the printer is now working check if the fax and scanner functions are there or not. If not then install the downloaded drivers from the Canon website for fax/scan function

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