Help after factor reset, unable to log on

I did a factor reset on my son's Galileo Pro after he was unable to sign in (forgot his sign in information). Now it will only allow us to sing in using a Google account that was previously synced on that device. We don't know what account was synced to it which is why we did the reset in the first place, how do we fix this? There aren't even any recovery options listed. Thank you

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Did you ever get an answer? My daughter suddenly passed away and I can't reset this tablet for my granddaughter.


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