Saltar al contenido principal

Released in 2013 Model number: ONETOUCH 7024W FCC ID: RAD386

Preguntas 125 Ver todo

Home and other keys not working

My keys are not working and some functions like my settings menu is also not working

Contestado! View the answer Yo también tengo este problema

Es esta una buena pregunta?

Calificación 7
Agregar un comentario

Kits de Reparación de Android

A new screen or battery is one kit away.

Comprar Ahora

Kits de Reparación de Android

A new screen or battery is one kit away.

Comprar Ahora

4 Respuestas

Solución Elegida

Hi!

Have you tried doing a factory reset? This will erase your data unless it's backed up, but it should fix your problem. To do that,

1. Back up all data on the internal memory.

2. Turn off the device.

3. Press and hold the Volume up and Power keys at the same. When the Alcatel startup screen appears, release the Power key. When the Android system recovery screen appears, release the Volume up key.

4. Use the Volume up/down key to select 'Wipe data/factory reset'. Press the Power key to confirm.

5. Press the Volume down key to select 'Yes -- delete all user data'.

6. Press the Power key to confirm.

7. Press the Power key to select 'Reboot system now'.

The phone will reset.

Source: T-Mobile

Fue útil esta respuesta?

Calificación 3

Comentarios:

How do you do that?

por

Already i am trying this comment but not use please how to soultion

por

Myself and dozens of others discovered it was pressure applied to the phone/tablet by the case. We removed the case and functions returned for every device. I know, i found it hard to believe but it worked every time.

por

What if there is no case and it still doesn't work

por

Agregar un comentario

Same problem with my Alcatel Pixie 4, did a factory reset but still the bottom buttons wont work!

Fue útil esta respuesta?

Calificación 3

Comentarios:

I have the same thing! If you can buy a new phone and keep this one (if you want to)

por

Agregar un comentario

This worked for all who tried it. Remove the protective case. It's applied pressure that causes the problem. Functions returned

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

At the face of my phone the 3 little lines won't close o push it and it work let me lose open pages

Fue útil esta respuesta?

Calificación 0

Comentarios:

It won't let me close out stuff the three little line button don't work and this is my replacement phone from metro pc

por

The key at the bottom of the screen with the icon with the 3 little line won't work I can't lose the apps out

por

Agregar un comentario

Añadir tu respuesta

Cyanide Pain estará eternamente agradecido.
Ver Estadísticas:

Ultimas 24 Horas: 14

Últimos 7 Días: 100

Últimos 30 Días: 420

Todo El Tiempo: 10,173