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Asus ZenFone 2 (ZE551ML) is an Android smartphone manufactured by ASUS released March 2015.

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How can I understand what's the problem?

My phone doesn't work anymore. It neither starts nor charge. The charge's led doesn't go on when i try to charge it. I changed the usb connector but nothing changed. Can someone help me to find the problem? ,

Update (08/30/2017)


I tried various cable and charger.

It's happened in the night, battery was on 60% but in the day's after morning nothing work , no led's light while charging and no responding when I push the power button.

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Did you drop the phone? Does the phone charge when you use a different cable and power brick?

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Different battery perhaps?

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Do I have to try with a different battery? Can it be a motherboard's problem ?

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Yeah, it could be either the mother board or the battery.

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Is there no tools or methods to understand before what is not working or I can only try and try again till the solution?

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Solución Elegida


Use this guide to access the battery, the required tools are listed at the beginning of the guide I think.

This one will get you to the main board.

Imagen de Asus ZenFone 2 Battery


Asus ZenFone 2 Battery Replacement



20 minutes

Imagen de Asus ZenFone 2 Motherboard


Asus ZenFone 2 Motherboard Replacement



15 minutes

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Hello i have a problem with camera because fall down strangly and my lcd is broken and also when i want to call my screen shutdown and itis not turn on again thank u

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Vincenzo Liguori estará eternamente agradecido.
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