Home button with water exposure

Question

Reparación del iPhone 7 Plus

Lanzado en Septiembre 16, 2016. Modelos 1660, 1778. Disponible en GSM o CDMA / 32, 128, o 256 GB / Oro Rosa, Oro, Plata, Negro Mate y Negro Brillante.

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Brett @whiplash87

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1

Publicado: 18 de jul. de 2017

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Home button with water exposure

Dropped my phone in a hot tub at 2 ft for 2-3 seconds. foolishly did not power off and dry out after. now phone states that it cannot activate touch ID. It doesn't say anything about home button needs to be replaced like some error messages ive seen. Is there any troubleshooting I can do other than restore and check all the connections inside? Apple wont recalibrate the home button to the device since the moisture sensors reacted. I have the virtual home button up just want to see if there's any other steps I can try. can a new home button be installed without the touch ID feature?

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When I open my phone and check internal components. would it be helpful to clean connections with isopropyl alcohol or will that likely cause more damage? Ive repaired iphones prior to the touch id sensor this situation is unique to me. anything I should keep an eye out for other than scorched components or circuits?

18 de jul. de 2017 - de Brett

Upon opening the phone I noticed arc damage near the smaller of the two lower display connectors. Can anyone confirm which connector sends home button encryption info? Wondering if switching the display out may fix my problem. No signs of damage to the home button components just this one connector.

11 de ago. de 2017 - de Brett

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Solución Elegida

Minho @refectio

Rep: 221.4mil

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Publicado: 18 de jul. de 2017

Opciones

The iPhone 7 is water resistant and probably should have survived such a short and shallow exposure. However, the heat of the hot tub probably caused issues with the adhesive used to seal the device.

If the Home Button has failed, then only Apple authorized service centres can pair a new button to your logic board. It's certainly worth a try to go to an Apple store (if available in your location) and see what they can do and how much they charge.

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Went to an apple store. they informed me that since the moisture sensor reacted they cannot do any repairs on the device due to the risk it poses to their technicians. not sure if this is a regional policy or apple wide

18 de jul. de 2017 - de Brett

They make a valid point...some people drop their phones in urine or chemical toilets; so yeah, health risk. The real reason is that these repairs can be bottomless pits of despair and customer insatisfaction so why bother when you can force someone to buy a new phone instead.

You could try a different store, beg and plead or be lucky to get a sympathetic "Genius".

18 de jul. de 2017 - de Minho

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When I open my phone and check internal components. would it be helpful to clean connections with isopropyl alcohol or will that likely cause more damage? Ive repaired iphones prior to the touch id sensor this situation is unique to me. anything I should keep an eye out for other than scorched components or circuits? — Brett
Upon opening the phone I noticed arc damage near the smaller of the two lower display connectors. Can anyone confirm which connector sends home button encryption info? Wondering if switching the display out may fix my problem. No signs of damage to the home button components just this one connector. — Brett
Went to an apple store. they informed me that since the moisture sensor reacted they cannot do any repairs on the device due to the risk it poses to their technicians. not sure if this is a regional policy or apple wide — Brett
They make a valid point...some people drop their phones in urine or chemical toilets; so yeah, health risk. The real reason is that these repairs can be bottomless pits of despair and customer insatisfaction so why bother when you can force someone to buy a new phone instead.

You could try a different store, beg and plead or be lucky to get a sympathetic "Genius". — Minho