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SAMSUNG Push Pull SHS-P718 do not open from inside (5-10% exits)

Certainly have enjoyed SHS-P718. I do though have an occasional (5-10% exits) issue arise where interior function not allowing one to exit home.

I couldn't determine if some sort of improper closure of door triggers the lock not to function on the next exit activity. When I get home it locks, but will not open from inside anymore.

Either way the solution requires keep trying or re-entering from outside generally with bio/keypad. There does not appear to be an interior override to lock from inside.

Also couldn't find any emergencial way to open from inside.

Batteries are new.

Obliviously, this represents a significant fire hazard that I must resolve.

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Mine is DP728. I had the bad experience on Sunday. Unable to unlock from inside...Support center closed on Sunday. Managed to find someone and guided me to get someone to open door from outside using my PIN. One neighbor came to my unit and helped. After few tries, door opened. Was told such issue occurred only when batteries run low. But I just changed the batteries lesser than 3 months. There was no warning or indicator that batteries were running low. Agree is a potential safety hazard. If there's fire, I wouldn't be able to escape if this happened.

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Hi Carlos, I have the same problems. Do you resolve the problems?

Thanks.

My door very difficult the open from inside

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Hi Fábio, no, couldn’t find a way to fix it. But I noticed that the way you pull the door to open really mathers, I must always open it from the upper part of the latch, and use a second hand to hold the device. If you use just one hand to open without enough strength on inicial pull, the lock system will go into a mid status where it doesn’t back to lock status and can’t go further to unlock status, this is not visible but obviously the door lock stops working... It’s really boring and non pratical, but I’m used now to use both hands to open it, and I don’t live in USA so Samsung support is really bad here.

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Don’t ever buy the push-pull models from Samsung. It’s a total fire hazard. The electronics can get scrambled by many scenarios: door slams (physical trauma), temperature shock (kids outside trying to burn your lock), etc.

The next lock I buy, I have to make sure I have manual override (to open) from inside. It makes no sense at all why the push-pull models have manual (key) override from the outside but not from the inside.

I hope nobody dies from being locked in. Meantime, I’m open for a class action to demand that Samsung recalls all push-pull models sold.

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I don't think there should be any worry about the electronics being "scrambled". Slamming the door isn't going to hurt it. When is the last time kids were burning your door/lock? There are many ways to vandalize a house. Breaking a window is easier. Plus I believe this lock detects high temp and unlocks in case of a fire (inside at least).

There is no key override on the inside because pulling the handle from the inside unlocks and opens the door. The mechanism for the inside is very simple (level turns a pin which turns a ring in the mortisse and opens the door). Even if they provided a key for the inside, it would just do exactly the same as pushing the lever.

Pushing from the inside always works for me. However, from the outside I must push quickly and forcefully. If I don't, the lock goes into the state described above where it doesn't open (though above they say it happened when using the inside lever). Pulling the lever, then pushing forcefully does unlock it, but it makes me a little nervous.

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Couldn’t find a way to fix it. But I noticed that the way you pull the door to open really mathers, I must always open it from the upper part of the latch, and use a second hand to hold the device. If you use just one hand to open without enough strength on inicial pull, the lock system will go into a mid status where it doesn’t back to lock status and can’t go further to unlock status, this is not visible but obviously the door lock stops working... It’s really boring and non pratical, but I’m used now to use both hands to open it.

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Im still having issues after trying this method. Any other suggestions?

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Still happening eventually. But much less frequent if I open it using both hands.

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Hi @carlosam ,

What time delay have you got for the Door Lock Time Setup Function? If it is the default of 1 second try increasing the time by a second or two and see if it makes a difference, you can always go back to the default of 1 second if it doesn't

This image taken from the user guide for the lock states that the deadbolt jam problem can be prevented by adjusting the time delay. I'm wondering if this may be what is happening with your lock.

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(click on image to enlarge for better viewing)

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Hi @jayeff . It's not delay issue, since it happens many minutes (maybe hours) after I've entered my apartment.

It's like the unlock mechanism is not being triggered. So I have to keep trying pushing in different ways and strengths until it gives any signal of "life". Once or twice I had to force the open with a knife on the door's slit where the dead bolt is.

For some reason, when closing, the door is able to lock (dead bolt) but the system is not activated, so it's not able to trigger the unlocking system.

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Hi @carlosam ,

I'm still wondering. If the deadbolt is being jammed so that it is not "fully engaged" as far as the electronics are concerned it doesn't matter how long afterwards it won't work.

Have you tried adjusting the delay time anyway? If it doesn't prove to be the problem you'll know soon enough.

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It might be worth trying! I will set a longer delay! Thanks for you support!

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My lock encountered the same issue but only today it can’t be open. I held e bottom of the handle (inside) and open it, voila.

Afterwhich I called e support and they mentioned that battery type is very important. Battery MUST be alkaline. After I change the battery, everything works perfectly. I have been using this lock for 1 year plus.

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Hey. The issue with mines is that it locks from the outside. I noticed that problem is with the sensor. If the sensor (once the door is locked) remains pushed in, the latch bolt will not budge. But then again, the sensor has to be pushed in order to auto lock. I am so confused now and don’t know what to do. Does anyone know how to contact Samsung in the US?

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Hi Great post and responses. Certainly helped me get 100% door openings from the outside.

I'm hoping I can get some advice on another matter. Battery performance!

At the moment I am only getting 1 month battery life. I've tried several different battery brands including Duracell but no change. The door is opened on average ten times a day.

My model is SHS-P710.

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Hello all,

I’ve recently purchased and installed an SHSP718. Unfortunately, I had the same issue last night. I couldnt open from the inside after several minutes and attempts.

Is there any update on how to sort this issue?

On the other hand, this doorlock came with 5 override mechanical keys. However, I couldnt find any slot for these to be used. Nor from the inside or outside.

Any input will be very appreciated.

Thanks

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The door won't lock when door is closed when i press and hold the sensor while the door is open the door locks .Any advice?

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It sounds like your lock is set to manual. Remove the cover from your batteries and you will see three control; the Reg button, the volume lever and the AlM lever. Push the AlM lever to the right and that should fix your problem.

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I am encountering a different problem. Whenever i close the door the deadbolt comes out then goes back in while the lock makes a sound. It eventually goes back in and remains open. Because of this issue, my door cannot be locked. Can someone assist please?

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Solved this problem

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Hi Stephen, did you manage to solve the issue? My door has the same problem. Locking unlocking and remains open.

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The battery seems to be the cause of the problem. My Samsung SHS P718 suffers the same problem every time the battery is low and even after I replace the battery. The original battery of the lock was Alkaline and used for a very long time, about a year, and no issue happened then. But problem began to occur from the time I changed to non-alkaline bateries. Recently I accidentally used alkaline batteries and the problem no longer happened.

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i…… stuck in the house, with no batter to change. the door cant open from the inside….

have to call security bring some batteries for me.

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I hope to shed some light on this by sharing what we know about the issue and solutions that we attempted. We are perplexed with some cases (perhaps only Samsung engineers will understand). A few more discussions may lend to stronger conclusion.


Background: We have installed about 3000 of these Samsung locks (P718 and variants of these) since 2015 and we get the usual “I am locked inside” calls over the years. We noticed that we have cases in the very early days but subsequently the cases are from installations done by others; so experience counts in most of these cases.

Issues and solutions

Issue #1: Unable to unlock from inside when pulling the handle but manage to unlock after a few times. This is due to installation issue where there is friction between the bolt and the strike (on the door jamb). Temporary solution: push door in with one hand while pulling the Samsung handle. Proper Solution: Adjust the strike plate

Issue #2: Unable to unlock from inside when pulling the handle but unable to unlock even after many attempts. We are seeing a growing number of cases where the *bolt* is jammed so even if you have the mechanical keys , you cannot unlock from outside (because the internal bolt mechanism) is jammed up. Solution: get a + screwdriver and remove the rear lock body and plate so that someone from outside can remove the outer body and exposing the mortise. Stick in a ‘-’ screw driver into the slit (where the ‘ice-cream stick’ like shaft was) and apply force to forcibly turn to retract the bolt (note: may require a lot of force). Replace the mortise with a new one (note : some mortise seem s to work perfectly well after that attempt)


Issue #3: (mystery): We have heard of some users who solved the above problems after replacing the batteries and there are some posts in this thread that mirrors our thinking, that the mortise bolt mechanism went into an ‘in-flight’ state (that prevents even a manual pull to unlock). Cases from this scenarios resolved itself and the problem did not repeat (to our knowledge after).


It is issue #3 that requires more understanding. Hope the above helps.

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Carlos A M estará eternamente agradecido.
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