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This affordable large-screen Android phone sports a 5.7-inch display and large 3,400 mAh battery.

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The ZTE turned off and wont turn back on

My phone just turned off when it was at about 18% battery life and even having it on 3 separate chargers it still will not turn on. How can this be fixed?

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Been trying to figure out how to get a zte phone to come back on .It has a red blinking light but I unplugged it and it still has just a black screen.Holding the on and volume button doesn't do anything.I think zte phone are junk.

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I just finally said forget ZTE and got an iPhone they won’t admit its a manufacturer issue

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I always have some type of problem with zte phns Walmart sells them and I think most Government phones are also ZTE junkie phns.

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@Sherry L Warner I have same problem n I just got this phone a week a go

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Same problem here also, my phone was %26 and showing me unfortunately file manager has stopped. And I tried to get to home by clicking ok, it keep showing it... Unexpected the phone went off and never get on since yesterday but keep show red light in top if plug with charger. Please any solution to this... Thanks

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24 Respuestas

Respuesta Más Útil

zebranay , You can try charging it from computer if able for 4 hours to see if that may revive it, battery could be faulty. You can also try a reset, holding down the volume up and down and the power button until the phone light flashes red, then just hold the power button down for about 20 seconds or until power up.

Still no go may have to factory reset. Hold the volume up and the power buttons at the same time for a few seconds until the screen turns on. Scroll down to factory data reset and select with power button. Scroll down to yes and select with power button. Reset could take a little while. when screen appears select the reboot now with power button. Phone is now rest and hopefully operating normally.

The link below will show how to get inside your phone to check the battery connections and reseat them and try phone or change the battery if determined faulty. Good luck. I hope this helped you out, if so let me know by pressing the helpful button.

https://www.youtube.com/watch?v=1E_FJdRo...

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what if i hit reboot but it never turned back on i also tried to do the up vol. key and power mat the same time and i still get nothing? what can i do?

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Thanks....worked the first time.

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Omg you are a life saver, thank you!

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Omg thanks a bunch turned the phone right on.

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We even took it back to MetroPCS they won't do anything

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I am feeling the vibrations but the screen is not coming on

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Yes same problem.Phone was just bought 3 months ago

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Hey guys!

The exact same thing happened to me when I tried to root my z981 — and what worked for me was to hold VOLUME UP & DOWN as well as the POWER button for quite a while (30 secs or so) and then let go of the VOLUME buttons while still holding the POWER. Whew! It worked. Good luck.

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it GOT A LITTLE JUICE ON IT

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Thanks a lot!

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I have the max pro it’s brand new and just cut off after just using it a week and I can’t get it to come back on what can I do?

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Press the power button and the down volume button at the same time. Keep pressing them until it comes on.

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Doesn't matter won't work.He's had the zte phone about 5 months.If they don't Do anything to fix it.He's getting a different one.No zte.!

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Zte model number Z856

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I was on Facebook with my phone and it was having trouble so it asked me if I wanted to close the app or wait and something I said wait and then it went off and be off ever scent and I’m trying to charge it but it wont and I don't know what to do my phone is new I had it 1month maybe

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My phone did this too. But its also came back on after a few s

Days I put it back on the charger and then it powered down again. It did charge once from a laptop but again it turned off. Now it won't come back on. What's trippy is theres nothing wrong with my phone when it has turned back on. What else besides this could I do. All my things are on this phone and even after trying to regain access to my apps from another phone it refuses to grant me access with out unlocking from this phone

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Try going to a service center and getting the charging panel replaced.

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Zte. Will. Not. Turn. On. But. It. Lights. Up. On. The. Button

Model. #N9137== ''Heading text''* bold text# Hit <enter> to insert another list item, and <enter> twice in a row to end the list. To get subitems, repeat the bullet character once for each level of indent you want (e.g. ##) ==

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Need. My. Phone. How. Can. I get. It. To. Come. On need. Help

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My phone was at 68% i layed down and 2 hours later it won't turn on and it only lights up at the little dot in the middle of the phone.. help please

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I need mine too Robert.. like bad im handycaped and rely on it so much.

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Get a different one.You might as well give up on ZTE

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My ZTE Blade Zmax was working fine I put it in my pocket and left a few hours later when I went to checky phone it was off at least I believe it is off because the screen is black and I can't turn it on and there is no response when I charge it I have tried holding the power button for 30 sec. Nothing tried holding the volume up and power button and I can't get an android screen I've tried plugging it into my computer for hours I've tried plugging it into the ps4 I've tried using the Nintendo switch charger I've tried every suggestion I can find and absolutely nothing has worked. If anyone has any idea what could be happening please let me know . Thank you in advance.

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Evalyn I am having the same issue right now nothing has worked I've tried it all as well, Does anyone know how to fix the issue

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were u ever able to get it back on?? @Evalyn Page

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Me too.....i have same question anybody have the answer

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Same problem here it is definitely a factory default. Zte wont help me and sent me back to Metro PCS to deal with warranty issues.

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I too have this problem on my ZTE Z max pro. ive had it plugged up to a computer for hours and it doesn't even show its charging. Has anyone found a solution for this or have any tips on what I can do to get it to reboot or start charging?

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The phone will light up and that

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The phone will light up and that it

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Try pressing and holding the volume and power buttons at the same time until it turns on, this gives you root access, use volume down to highlight “root integrity check” (or similar). Press the power button, You should see your phone scanning its root directory for errors, once done reboot the phone… it will fix any errors causing your phone to be a pain in the ass. Make sure you are connected to a charger or via usb on pc/laptop etc.

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After hours and hours of complete frustration, despair and sheer hopelessness to the point of being convinced my ZTE Max was bricked for good—to my complete surprise, after pressing the power button for a silly amount of time (it seemed to be almost a minute—at least 45 secs) it came back to life. Like a freakin’ Creature From The Deep!. Yeay.

No guarantee but it worked for me!

Humbly Yours, Max

PS: I don’t recall exactly to be fair, but the procedure also required holding the Power Buttons as well—for 20-30 seconds.

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I’ve tried that for a minute and a half but it still won’t come on it won’t even light up or anything!

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Same thing happened to me. My phone was fine.. started running a little slow and then it just turned off. My battery was at 34%. I tried turning it on but nothing happened, the lights at the bottom of the screen didn't light up either. I plugged it in to charge just in case.. still nothing. I googled how to reset the phone. The lights at the bottom of the screen turned on but nothing else. I did everything anyone told me might work. Finally gave up and went into my phone store, i figured i pay for the insurance every month, i might as well get use outta it.

The lady told me it was a manufacturer problem, i needed to call and file a claim, pay the $30 and then pay to have it sent in the mail to their warehouse to be fixed.

That annoyed me like no other… you pay over 200 for the phone everything included and pay insurance. Then there's a manufacturer problem.. nothing you did… and now YOU have to pay more. Bull.

The lady said Honestly, you should of lied and said it was stolen. They'd send a new one out. Sorry.

Uh… what in the !&&*…?!

Anyways, i didn't send it in. I threw it in the “junk drawer”

3 months later i came across it and figured I'd put it on the charger just to see what would happen..BOOM it turned back on like nothing happened. So weird.

So I've been using it again for 2 months and here we go again… battery at 26% and it shuts off. It's been sitting on the charger for 2 days with no change.

These stupid phones. Ugh.

So, i mean.. if you have time to spare.. do the reset.. yell.. scream.. throw in a drawer and forget about it.. charge a few months later and Taaah-daaaah you get your phone back for 2 months.

Ridiculous. Lmao

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charge it on your game system for about 4 hours then turn it on but keep it on the charger while yu turn it on then it should be fixed your welcome

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connect your charger to your game system or computer leave it on there for about 4 hours then power it on but don't take off the charger when yu power it on then it should be fixed your welcome

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Give up on fixing a zte phone.Time to get a better phone somewhere else.

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Wow. How Cheery Sherry. Personally I own more than dozen handsets and have to say the ZTE Max is a fine phone for its price point. Certainly not top-of-the-line but in my humble opinion I'd submit that it compares favorably with any phone today in its category.. It has its quirks to be sure, but I use it as a daily driver on a regular basis to this day with perfect satisfaction.

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My son had the same thing happen to him today he talked to me this morning at school and he put his phone in his pocket and he went to get on his phone in 3rd proied and it was a black sceen and would not come back on he has try everything to get it back on so i had to go buy him a new phone and i have been trying to get it back on and it's still in good shape just won't come on

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Same thing just happen to me. The phone was fully charged when I went to work, in my break time saw the phone went off, tried ever since to turn it back on still nothing. Tried my charger, plugged it in my computer, nothing. Got pics in the phone don’t know how to get them back.

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I like to store my photos on a SD card.

Always back-up your photos and auto-upload them to Google.

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phone died wont charge or come on left on charge over nite still nothing

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after that what do u do

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I tried plugging it in to charge and it doesn't appear to charge or warm up. Even holding the power button doesn't make it power down or on

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I put it in charge from time to time but still nothing? You got the same issue with yours? or you are trying to help me turn my phone back on?

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My zte won't turn on what do I do I tried leaving on the charger and I tried the volumes button and power button

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my zte blazer went on the blue screen and turned off and never came back on and it was not even time to charge it. can you please help me

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yes i have the same problem in a way. My zte zmax phone fell once and the screen went glitchy at the top right. I had my phone case and screen protector and it went all glitched and black screened. It has been like this for the past three years and I still try to turn it on.

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I dropped Zte phones and went to a different phone and been happy ever since

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had same issue and fixed it by plugging it into my computer for 30 min rather than charging it anywhere else…

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I have a ZTE phone the screen is and it talks and charges but I can't get the screen to light up it don't have a battery in it .I can touch it and talks but that's all need help to get my screen to light up .

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