The Evoko Room Manager (ERM1001) has been on the market since 2010 helping companies all over the world taking the hassle out of meeting room booking. Evoko has become known for innovative, user friendly and well designed products with high quality. As few as 0.2-0.3% of our Room Managers have had hardware issues during the 24 month warranty period and the life expectancy of the units is as long as 5-10 years.
There is however one exception from this, since we received a batch of some defect screen components from our screen supplier. The problem is isolated to this singe batch and it does not affect all units from the batch. The affected units get an issue with the touch screen which typically appears after two years. Because of this issue we have decided to extend the warranty to 48 months for all units from the affected batch showing these symptoms. Repairing of the units will be just as under standard warranty be done without any cost to you.
We truly apologize for any any inconvenience this has caused and promise you that high quality and great service are top priorities for us at Evoko. We will do our very best to make the replacement process as smooth as possible for you and please don't hesitate to contact me directly if you have any further questions.
To start the RMA process please email email@example.com
Michael S. Neufer
Evoko Unlimited Global Support Leader''italic text''
Hästholmsvägen 32, 5th floor
131 30 Nacka, Sweden