Battery drains suddenly from 18% to 5% , laptop hibernates.

Hello,

I bought a new Aspire E5-572G-525V laptop and using windows 8.1, but I am facing a battery issue. I have noticed that whenever the battery level reaches aound 18%, the battery suddenly drops to 5%-critical level without giving a low battery indication and the laptop gets hibernate.

I have tried all the possible ways like to set the low level battery level indication in advanced battery options, re-installing the microsoft battery driver etc. but nothing has worked.

Is the battery is defected or is it any hardware or software issue? Please help. Thanks!

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Try reconditioning the battery by putting it in a sealed plastic bag. Then put that in the freezer for 12 hours. After 12 hours, charge the laptop to 100% and let it run down all the way. If it continues to drop suddenly, it is likely you need to replace the battery.

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Thanks for the help. Actually the battery is just 4 days old and it is giving good backup. It gives issue only when it reaches below 20%. Till 20% it works fine.

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Is the new battery from a 3rd party or an original?

In Windows 8.1, you can generate a battery report:

Press Windows key + R on the keyboard to get a run window.

Type cmd when you are at the Windows 8 Start screen

Click on Command Prompt listed at the top of the results

In the command prompt that will open, type cd %userprofile%/Desktop and press Enter

Next type powercfg -batteryreport in the command prompt and press Enter

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Ashish estará eternamente agradecido.
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