The Alcatel OneTouch Pop Icon is a smartphone with an Android operating system. The release date for the Pop Icon was October 2014.

Preguntas 44 Ver todo

Why won't my phone connect to the Internet?

I am out and about, and need to access the Internet for e-mails and general website information, and the pages won't load. How can I fix it?

Contesta esta pregunta Yo también tengo este problema

Es esta una buena pregunta?

Calificación 14

Comentarios:

My phone want connect to this Alcatel internet at all why

por

wont connect to home internet

por

when i try to get on internet it tells me authentication problem !!!!whats up i never had this problem before with other phones

por

i reset my phone and it cannot connect to my email again and the feedback i get is "This device was reset. To continue,sign in with a google Account that was previously synced on the device.I have done just that and it its not goin through

por

Agregar un comentario

8 Respuestas

Respuesta Más Útil

Make sure that your Wi-Fi is turned on.

If it is in airplane mode then turn it off.

If it is a secure network than its going to require a password to connect to it. Make sure that you triple check the password you entered while trying to connect to it. The password is going to be case sensitive so if you have any capital letters or special characters make sure you enter them in as capital letters.

Check and make sure that your connecting to the correct network.

Fue útil esta respuesta?

Calificación 3

Comentarios:

This doesn't answer the question. I think the question is why wont the Alcatel One Touch Pop connect using mobile data? I have this problem too. I can only connect to the internet when there is wifi, not when I am outside where there is no wifi. My mobile data is turned on, so what give? Help!

por

I've been having the same issue lately. It worked fine before but lately my alcatel one touch pop icon has been really acting up and annoying. For a while I couldn't receive/send calls or texts. After customer support fixed that, now I can't access the internet when I'm out unless I can find wifi. It would always work before by just having my data connection on and wifi at the same time but my wifi would find it's own network i believe...I never had to find one for it.

por

Agregar un comentario

i had this same problem with my Alcatel OneTouch Pop Star, what i notice is that it accepts onlu USIM, not ordinary SIM, if it doesnt connect to internet with a particular SIM, try another.

Fue útil esta respuesta?

Calificación 1
Agregar un comentario

so who can fix it?

..........................................

Fue útil esta respuesta?

Calificación 1
Agregar un comentario

I have a Alcatel One Touch Tracfone and whenever I'm out I can't get internet service. I changed Date roaming to National roaming Only, it was on Disable so I changed it. This did not help. There is another option that says All networks, should I try this? I hope you can help me. Thanks.

Fue útil esta respuesta?

Calificación 1
Agregar un comentario

I am having a similar problem, except mine wont connect to the internet at all even on Wifi. I have an Alcatel A995L. My data is enabled. I even went into my settings and cleared out my Cache and data. I have restarted my phone several times and even deleted some old pictures to see if that would help. Nothing has helped. Does anyone have any other ideas to try?

Teresa

Fue útil esta respuesta?

Calificación 1
Agregar un comentario

I rang Vaya and they told me that my Alcatel phone only works on the 3 G network (which I confirmed on the specifications) and therefore I cannot have both phone calls and internet access as it is a single band phone. I can have either phone calls or I can access the internet but I cannot have both at once.

Fue útil esta respuesta?

Calificación 1
Agregar un comentario

So, my coworker just had this issue with her Alcatel phone. I went into the section of her settings that covers her cellular data. The switch for cellular network was off (4gLte), therefore it was not allowing her access to the internet via metro/tmobile. I switched it back on and gave it a restart. It works fine now.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

My daughter deleted whatts app by mistake on her alcatel mob.

How does she retrieve it back pl ty.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

Añadir tu respuesta

John Halsey estará eternamente agradecido.
Ver Estadísticas:

Ultimas 24 Horas: 19

Últimos 7 Días: 104

Últimos 30 Días: 510

Todo El Tiempo: 17,056