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The following is a repair guide for the Samsung XE500C21-H01 Chromebook.

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Chromebook frozen on screen with "insert on it" after powered down.

Even after powering the chromebook down when the screen comes back on it comes up with a pink screen with the word "insert" on it. Is there a way to powerwash it if we can't get to a google screen? Or does anyone have a suggestion why it might be coming up on this particular screen?

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I don't have any knowledge of this chromebook model but I suggest you look here before giving up and spending money to have it fixed or shipped somewhere for repair...

https://support.google.com/chromebook/an...

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Anna estará eternamente agradecido.
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