I had similar problem with WT10340. Unused new one opened a couple years later after it was received as a gift. Erase was not working at all from the beginning.
I believe that the major problem is that display terminals are loosing contact from PCB after some time. So you should pinch at the point of that contact. There are also two screws around each of those contacts (they should arrange proper pressure at contacts, however this does not seem to work for longer time...) So the best point to pinch is in the middle betwee each couple of screws.
This solution will probably work for some time until those contacts get loose again. Then you will need to pinch again.
If this does not work for you, remove screws, open the cover from electronics and pinch directly on PCB (through those rubber pads). Optionally check the battery, if the problem is not there.
Mine is not a year yet but my cousin play when I was out and now it's spoiled. I can't erase I changed the battery and it still can't erase
- de Ee Fern
The info about clearing the "deep sleep mode " totally worked for me by pressing the erase button 10 times and I was floored that it cleared the screen.
- de Ivy
Didn't work for me. Mine was only used a couple of times. It is 6 weeks old. Amazon won't exchange after 30 days!
- de Carolmc
I just sent an email. I will post my results.
Why doesn’t the LCD writing surface clear when I push the erase button?
If you are having problems erasing please contact support@kentdisplays.com for help.
- de Carolmc
I just heard from Boogie Board Mfgr.
They emailed me back within 24 hrs.
They want me to email them a response to a few basic quiestions... date of purchase, etc. And they will send me a replacement, right away~
- de Carolmc
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