Released in 2013 Model number: ONETOUCH 7024W FCC ID: RAD386

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When I try to unlock it stays Black screen

When I lock my phone it goes black like it should but when I go to unlock it, nothing happens except the home button and the rest of thel light up just not my screen? I have to shut it off for it to work and then sometimes it freezes at the lock screen and I have to try again. What should I do? Had it for a week brand new from store and haven't dropped it once

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Can you at all get the screen working?

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When I lock my phone it goes black like it should but when I go to unlock it, nothing happens except the home button and the rest of thel light up just not my screen? I have to shut it off for it to work and then sometimes it freezes at the lock screen and I have to try again. What should I do? Had it for a week brand new from store and haven't dropped it once

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Dustin estará eternamente agradecido.
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