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Model A1419 / Late 2013 / 3.2 & 3.4 GHz Core i5 or 3.5 GHz Core i7 Processor, ID iMac14,2

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Why does iMac shut down suddenly even just after starting

Will run for several hours if just on desktop with NOTHING (e.g. menu, options, Finder) is opened. I.e. just sitting idle.

As soon as I click on ANYTHING, it will shut down just as if power cable is disconnected, any time from 30 secs to 4 minutes later.

IMac is 11 months old. In last month or two will not run for any time unless it is idle !

Has been back to retail store they found no errors / faults with any H/ware. Reported all normal.

I have ;

- not added any new software for over 8 months (installed Creative Cloud)

- replaced batteries in bluetooth keyboard & mouse

- disconnected Google Drive

- let system update some software such as Safari and some security s/ware

- NOT updated original from OS X Mavericks

This runs my Pro Tools 11.3 install and has done since new, without problems but now is just taking up space on my desk - it is virtually useless !!

I would REALLY appreciate any assistance to resolve this and get back to a usable machine.

Thanks in anticipation !

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1 Respuesta

Respuesta Más Útil

Your machine is under warranty. Apple is required to either fix it for free or replace it with a new one. Since you did not get satisfaction from the store you got it from, call Apple directly and explain your problem and what you have done. Please let us know your results quickly before your warranty expires or buy extended AppleCare to up the warranty period to 3 years before the original expires. Here's where to contact Apple directly: https://support.apple.com/en-us/HT201232

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IanBarron estará eternamente agradecido.
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