Why can't I turn my phone on?
When I hold the power button to turn on my Moto E it will not turn on. The screen remains black. What do I need to do in order to fix this?
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More than one issue can cause your phone to not turn on.
- Bad/damaged screen: Check the screen for any signs of damage i.e. cracks or gouges.
- Bad battery: After checking the screen, try plugging the phone into your supplied charger. (The one that came with the phone.)
- Bad/Damaged Logic Board: If the phone still will not turn on, it is possible the logic board is bad or has been damaged and must be replaced.
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