Elite books often have a dedicated part for the power jack, that’s often held on with one screw. It’s not uncommon for the tab to break off the port, where the screw holds it down which causes this sort of an issue.
I would pop off the back cover (It’s usually just held in with some Phillips head screws and plastic clips) and see if you can see what’s going on. Take some pictures and add them to your post if you want a second set of eyes!