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Aporte original por: Jerry Wheeler

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Hi Marcella,

The internet consensus seems to be that the icon you're seeing comes up when the phone cannot detect the battery. In one case a guy with the same problem tried all different chargers and cables but nothing helped until he replaced the battery, which fixed the problem for him.

[link|https://forums.androidcentral.com/threads/question-mark-in-a-circle-cannot-turn-on-phone.986038/|question mark in a circle cannot turn on phone - Android Central]

I'd say you should follow that guy's lead and try new or different chargers and cables, then clean the charging port. If none of that helps (and I suspect it's not going to), then the next step would be to go ahead and replace the battery.

There weren't any iFixit-style repair guides available, but I did run across a YouTube video that shows how to replace the battery in your phone if you want to do it yourself.

[link|https://www.youtube.com/watch?v=ji1cAKPEbjI|LG Stylo 6 Battery & Samsung A32 5G Screen Replacement - YouTube]

An internet search should bring up several sources for a replacement battery; the big three - Amazon, eBay and AliExpress - are all likely to have them.

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