wendy, give this a try. Open iTunes and plug your iPod in, hold the power button for 2 seconds then press the home button while continuing to hold the power button for 10 more seconds. Your computer should make a sound that it does when a USB Device has been unplugged, continue to hold the home button until you hear the sound your computer makes when a USB device is plugged in. iTunes should now say that it found an iPod in restore mode. there is some more great information [http://forum.pocketables.net/showthread.php?t=566|here.] The other things you can try are software like iReb and iRecovery. Hope this helps, good luck, and