Versión actual por: Kc99

Título:

Replacement battery won’t charge

Texto:

I bought iFixit replacement batteries for my XPS 9550 and also XPS 9350. The replacement worked fine for the XPS 9350, but the XPS 9550 won’t charge.

When running the pre-boot diagnostics, it reports:

* Battery Charge is 0%
* Battery Health is 100%
* Battery voltage ranges between 7000mV and 13000mV
* Battery current flow is 0mA
* Battery charging state is Idle
* AC adapter is 130W

I’ve made sure the BIOS is the latest, and all Windows Updates are current.

I’ve tried two chargers and both report the same without charging. The charger works with the XPS 9350 without problems.

Is it likely the new XPS 9550 battery is defective? Or is there something else that could be wrong?

Thanks.

Dispositivo:

Dell XPS 15 9550

Estatus:

open

Respuesta Aceptada:

Aporte original por: Kc99

Título:

Replacement battery won’t charge

Texto:

I bought iFixit replacement batteries for my XPS 9550 and also XPS 9350. The replacement worked fine for the XPS 9350, but the XPS 9550 won’t charge.

When running the pre-boot diagnostics, it reports:

* Battery Charge is 0%
* Battery Health is 100%
* Battery voltage ranges between 7000mV and 13000mV
* Battery current flow is 0mA
* Battery charging state is Idle
* AC adapter is 130W

I’ve made sure the BIOS is the latest, and all Windows Updates are current.

I’ve tried two chargers and both report the same without charging. The charger works with the XPS 9350 without problems.

Is it likely the new XPS 9550 battery is defective? Or is there something else that could be wrong?

Thanks.

Dispositivo:

Dell XPS 15 9550

Estatus:

open