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Versión actual por: Rafael Carvallo

Título:

Won't startup unless plugged in with replacement battery

Texto:

Hi,

I have replaced the battery for my laptop, it is exactly the same part model, the problem is it won't start unless I use the power brick, then after it starts I can unplug it and it keeps working unless I shutdown and/or put it into sleep mode.

If I try to turn it on without it being connected to the electricity it goes online for a brief moment then shuts itself down again and after that it won't start unless I use the power cable again.

Looks like the battery is fine, I kept the laptop on for 4 hours with the new battery , I don't get any errors in bios and/or windows battery manager and I have tried almost everything I could find online related to windows configuration, if I use the old battery it works as it should.

If someone's got any hint of could it be I would really appreciate it. I hope it is not the replacement battery because I won't be able to get a new one in a long time (I bought it on ifix US and shipped oversea using a private courier since it couldn't be shipped directly, returning it is not an option for me at the moment)

Dispositivo:

Dell XPS 15 9500

Estatus:

open

Respuesta Aceptada:

+769478

Aporte original por: Rafael Carvallo

Título:

Won't startup unless plugged in with replacement battery

Texto:

Hi,

I have replaced the battery for my laptop, it is exactly the same part model, the problem is it won't start unless I use the power brick, then after it starts I can unplug it and it keeps working unless I shutdown and/or put it into sleep mode.

If I try to turn it on without it being connected to the electricity it goes online for a brief moment then shuts itself down again and after that it won't start unless I use the power cable again.

Looks like the battery is fine, I kept the laptop on for 4 hours with the new battery , I don't get any errors in bios and/or windows battery manager and I have tried almost everything I could find online related to windows configuration, if I use the old battery it works as it should.

If someone's got any hint of could it be I would really appreciate it. I hope it is not the replacement battery because I won't be able to get a new one in a long time (I bought it on ifix US and shipped oversea using a private courier since it couldn't be shipped directly, returning it is not an option for me at the moment)

Dispositivo:

Dell XPS 15 9500

Estatus:

open