I just ordered a AC/DC charger for my rechargeable razor. I sometimes can’t transfer files via a USB cord to my laptop. The reason that I state these supposedly unrelated comments: Because I think that it may be possible that you might have to change your charging cord. It sounds like what happened to me with my shaver. It just hadn’t been recharging and eventually died altogether. My Beats had a problem, but I simply held the power button in for a longer time and it started to work again, but it sounds like your headset is simply not charging at all. I hope that this helps. Even if it does not, I wish you much success. Please let us all know what you ultimately end up finding out or doing. Thank you.