* Switch off all the devices modem, router and computers also unplug their power cables.
* Wait at least 1 to 5 minutes. We have found in some instances you need to wait at least 15 minutes
* Plug the power cords back in, but don’t switch them on.
* First turn on the modem and then wait for a '''few minutes''' for it to settle and all the lights to become stable.
* Next switch on the router (if a separate device) and then wait for a '''few minutes''' for it to settle and all the lights to become stable.
* Now turn on your computer, You should now be able to access the Internet.