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Versión actual por: jayeff ,

Texto:

Hi @mags41 ,
 
Call your number from another phone e.g. mobile phone, and check what tone signal you get in the calling phone if your phone doesn’t ring.
 
Do you get ringtone, busy tone, voice announcement etc?
 
'''''If you get a ringtone signal in the calling phone''''', whilst it is still “ringing” in the calling phone try to answer the call on the called phone in the normal manner and check if there is a connection between the two phones.phones i.e ringtone stops in the calling phone and you can talk between the two phones
'''''If you get a ringtone signal in the calling phone''''', whilst it is still “ringing” in the calling phone try to answer the call on the called phone in the normal manner and check if there is a connection between the two phones.phones i.e ringtone stops in the calling phone and you can talk between the two phones
 
This is only to prove that there may be no ringing current being sent from the NBN modem in your premises but the call is there OK.
 
''If you can connect OK'' then there is a problem with the NBN modem in the premises. Contact your ISP/phone service provider about the problem
 
''If you get a dial tone instead'' when you try to answer the call try the following:
 
If you are a Telstra internet and phone customer dial 1272 2123 from the phone and check if the number repeated back to you is your phone number. (This is a dialling code for a number check to see what number is connected to the line. Be patient as it takes a few moments to repeat the number back).
 
If it is your number then there is a problem with either the modem or the ISP phone connection somewhere, contact Telstra customer service.
 
If it is not your number then again contact Telstra customer service as you are using someone else’s number.
 
If your internet and phone service are provided by another service provider, try calling the same number as above from the phone and check if the number is your number or not. Not sure if this number works with other service providers but if not then contact the internet/phone service provider that you have.
 
'''''If you get a busy signal or a voice announcement''''' when you call your number from another phone, contact your internet/phone service provider about the problem.

Estatus:

open

Editado por: jayeff ,

Texto:

Hi @mags41 ,
 
Call your number from another phone e.g. mobile phone, and check what tone signal you get in the calling phone if your phone doesn’t ring.
 
Do you get ringtone, busy tone, voice announcement etc?
 
'''''If you get a ringtone signal in the calling phone''''', whilst it is still “ringing” in the calling phone try to answer the call on the called phone in the normal manner and check if there is a connection between the two phones.
 
This is only to prove that there may be no ringing current being sent from the NBN modem in your premises but the call is there OK.
 
''If you can connect OK'' then there is a problem with the NBN modem in the premises. Contact your ISP/phone service provider about the problem
 
''If you get a dial tone instead'' when you try to answer the call try the following:
 
If you are a Telstra internet and phone customer dial 1272 2123 from the phone and check if the number repeated back to you is your phone number. (This is a dialling code for a number check to see what number is connected to the line. Be patient as it takes a few moments to repeat the number back).
 
If it is your number then there is a problem with either the modem or the ISP phone connection somewhere, contact Telstra customer service.
 
If it is not your number then again contact Telstra customer service as you are using someone else’s number.
 
If your internet and phone service are provided by another service provider, try calling the same number as above from the phone and check if the number is your number or not. Not sure if this number works with other service providers but if not then contact the internet/phone service provider that you have.
 
''If'''If you get a busy signal or a voice announcementannouncement''''' when you call your number from another phone, contact your internet/phone service provider about the problem.
''If'''If you get a busy signal or a voice announcementannouncement''''' when you call your number from another phone, contact your internet/phone service provider about the problem.

Estatus:

open

Editado por: jayeff ,

Texto:

Hi @mags41 ,
 
Call your number from another phone e.g. mobile phone, and check what tone signal you get in the calling phone if your phone doesn’t ring.
 
Do you get ringtone, busy tone, voice announcement etc?
 
'''''If you get a ringtone signal in the calling phone''''', whilst it is still “ringing” in the calling phone try to answer the call on the called phone in the normal manner and check if there is a connection between the two phones.
 
This is only to prove that there may be no ringing current being sent from the NBN modem in your premises but the call is there OK.
 
''If you can connect OK'' then there is a problem with the NBN modem in the premises. Contact your ISP/phone service provider about the problem
 
''If you get a dial tone instead'' when you try to answer the call try the following:
 
If you are a Telstra internet and phone customer dial 1272 2123 from the phone and check if the number repeated back to you is your phone number. (This is a dialling code for a number check to see what number is connected to the lineline. Be patient as it takes a few moments to repeat the number back).
If you are a Telstra internet and phone customer dial 1272 2123 from the phone and check if the number repeated back to you is your phone number. (This is a dialling code for a number check to see what number is connected to the lineline. Be patient as it takes a few moments to repeat the number back).
 
If it is your number then there is a problem with either the modem or the ISP phone connection somewhere, contact Telstra customer service.
 
If it is not your number then again contact Telstra customer service as you are using someone else’s number.
 
If your internet and phone service are provided by another service provider, try calling the same number as above from the phone and check if the number is your number or not. Not sure if this number works with other service providers but if not then contact the internet/phone service provider that you have.
 
''If you get a busy signal or a voice announcement'' when you call your number from another phone, contact your internet/phone service provider about the problem.

Estatus:

open

Aporte original por: jayeff ,

Texto:

Hi @mags41 ,

Call your number from another phone e.g. mobile phone, and check what tone signal you get in the calling phone if your phone doesn’t ring.

Do you get ringtone, busy tone, voice announcement etc?

'''''If you get a ringtone signal in the calling phone''''', whilst it is still “ringing” in the calling phone try to answer the call on the called phone in the normal manner and check if there is a connection between the two phones.

This is only to prove that there may be no ringing current being sent from the NBN modem in your premises but the call is there OK.

''If you can connect OK'' then there is a problem with the NBN modem in the premises. Contact your ISP/phone service provider about the problem

''If you get a dial tone instead'' when you try to answer the call try the following:

If you are a Telstra internet and phone customer dial 1272 2123 from the phone and check if the number repeated back to you is your phone number. (This is a dialling code for a number check to see what number is connected to the line).

If it is your number then there is a problem with either the modem or the ISP phone connection somewhere, contact Telstra customer service.

If it is not your number then again contact Telstra customer service as you are using someone else’s number.

If your internet and phone service are provided by another service provider, try calling the same number as above from the phone and check if the number is your number or not. Not sure if this number works with other service providers but if not then contact the internet/phone service provider that you have.

''If you get a busy signal or a voice announcement'' when you call your number from another phone, contact your internet/phone service provider about the problem.

Estatus:

open