Aporte original por: Frank ,
Do the green lights on the keyboard come on momentarlly when you reboot ot turn on the computer? Is it a USB or a PC type plug? Open the device manager and locate the keyboard line. Is there an exclamation mark over it? If it's a USB type try a different USB port. If it's a PC connector make sure it's not plugged into the mouse port. Then come back here and report your finding then we'll take it from there.