Aporte original por: jayeff ,
Hi, If it is still covered by the manufacturer’s warranty, I suggest that you get it repaired by them. If it is no longer under warranty, here’s a link to the ifixit [[Topic:Thermomix TM5]] guide which may be of some help in opening the device to ascertain what the problem may be. This [https://www.recipecommunity.com.au/comment/16512|link] may also be of interest. It seems that you are not alone in having problems with the scales in this device.