Aporte original por: Christopher Kirby ,
I had same issue 1 month into a new xbox one s purchase. Xbox sent another controller and 4 days later out too failed. Ordered head phone jacks on Amazon ( $12.99 for 3 and the screw drivers came with them). Replaced it on the original controller and it is now working. So apparently the head phone jacks can go faulty. Weird that this hustle happened on 2 separate controllers. Only common denominator is my daughter's headset. Curious if it is causing them to break. Fix was very easy. Just received the repair on the second controller, but good news is that. Easy fix means we now have 2 working controllers.