Original post by: Dianne ,
I found the solution under a different question. Thank you wrightbethany18!! (I changed it a bit to explain clearer) After doing the above factory reset, it wants you to sign in as the original owner. This is a workaround. Go to settings and add user. Here's how: When it asks for Google email: type a bunch of letters, press and hold to copy> choose assist> type or say settings> (in the settings menu) select add user> add YOUR Google email info. It will take a few minutes to set up your new profile. The original owner's profile is still there, but the tablet is completely usable. I haven't figured out how to remove it yet. I hope this works for you too!!