This is a very common problem with all types of Chromebooks. A powerwash is typically needed in order to fix this issue, although. '''Back up any data you have stored on your Chromebook as powerwashing your Chromebook will erase all of it’s data!'''
When you are ready, head over to your status area to access the '''Settings''' From here, choose '''Advanced Settings''', and look for the section called '''Powerwash'''. Here, choose '''Reset''', then choose '''Restart''' and enter your Google Account information.
* Note that you should only do this with a personal Chromebook, '''not a work or school version'''.