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Versión actual por: mayer (detalles del voto) ,

Título:

Can't sign in to Samsung account after factory reset

Texto:

I forgot my password and chose factory reset by turning my phone and holding volume up key, home button and power button together. It resulted in my phone being locked. But after reboot, it asks for Samsung account ID and password. While entering the ID and password, the processing fails and can't access my phone any more. I have reset my password several times, but still same result.

Someone can help me to resolve the issue.

Dispositivo:

Samsung Galaxy S5

Estatus:

open

Respuesta Aceptada:

308727

Aporte original por: iftikharalihussain ,

Título:

Can't sign in to Samsung account after factory reset

Texto:

I forgot my password and chose factory reset by turning my phone and holding volume up key, home button and power button together. It resulted in my phone being locked. But after reboot, it asks for Samsung account ID and password. While entering the ID and password, the processing fails and can't access my phone any more. I have reset my password several times, but still same result.

Someone can help me to resolve the issue.

Dispositivo:

Samsung Galaxy S5

Estatus:

open