Aporte original por: oldturkey03 ,
Lauren Curry, had something similar happen due to some stress from the case. As a business person I would suggest that you take the customers word for it. Lets face it, there are always three sides to any story., theirs, yours and then the real story. Does one really want to lo lose customers of this. I'd think the smart thing to do is to replace it once more. Just my 2cents.