Aporte original por: Gary ,
First step is to see if it will print a test page Go to Start, settings, printers. Right click on the printer, properties, print test page. If that doesn't work there should be a head cleaning option in properties that will make it clean the print heads. Next would be to make sure the contact points are clean, take a q-tip and some rubbing alcohol and dab the contact points to ensure they are clean.