Customer Service Representative

iFixit is the focal point of a global community of people showing people how to fix the things they own. We believe that we can make the world better by empowering people to take control of their hardware.

We pride ourselves on our exceptional customer service and highly satisfied customers. We're growing, and looking for highly-motivated individuals to join our team. You'll communicate with customers via phone and email. We strive to always have a live human being that's both friendly and knowledgeable answer our incoming customer phone calls and emails. Diagnosing problems and helping with installation remotely can be challenging. By testing devices and parts, you'll learn to systematically troubleshoot hardware issues in Macs, iPods, iPhones and more. When not helping customers, you'll be processing returns, testing products, evaluating new repair guides, moderating our community, and wrangling inventory.

Excellent communication skills and a willingness to learn are required.

Competence with computers is essential. We're a Mac-based business, which means experience with Macs is helpful, but not required. Integrity, reliability, and attention to detail are critical.

iFixit is a great place to work. We have an incredible working environment, a world-class team that loves solving tough challenges, and a vision to change the world. Our team loves having fun together. We have regular barbecues, enjoy a catered lunch together once a week, and much more.

This position is available immediately at our San Luis Obispo headquarters. Remote opportunities are not available for this position. We are looking to fill a part-time position of 20-25 hours per week. You should be available to work these hours sometime Monday through Friday between normal business hours; 7am to 5pm. Availability to work on the weekend is a plus though not required.

To apply:

  • Take a look at our website.
  • Look over your resume and write a cover letter. Include in your cover letter why you want this job and why your skills and/or experience would be a good addition to our team. This job does require written communication, so spelling and grammar are very important.
  • Save both documents in PDF format.
  • Apply for the position here.
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