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If you have forgotten Password, PIN, if you want to erase or refresh your tablet, you can do reset your tablet from the Troubleshoot menu.

Warning! A reset returns Surface to its factory settings!

Resumen del Video

  1. Connect the charger. Select "Ease of Access". Open "On-Screen Keyboard".
    • Connect the charger.

    • Select "Ease of Access".

    • Open "On-Screen Keyboard".

  2. Tab the Shift key. Reset the tablet. After the reset the tablet will start in Troubleshooting mode.
    • Tab the Shift key.

    • Reset the tablet.

    • After the reset the tablet will start in Troubleshooting mode.

    Found a spelling error (Tab) should be tap.

    tanner sommers - Contestar

  3. Select: Troubleshoot Reset your PC
    • Select:

    • Troubleshoot

    • Reset your PC

    Bei TrakStore ist nur “Neustarten” möglich. Das Tablet arbeitet dann aber genauso, wie als würde “Reset” angezeigt. Deutsche Spracheinstellung.

    Bernd Räker - Contestar

    I want to reset the color in this tablet now please

    Edna Grimsley - Contestar

    Set the color in this tablet please

    Edna Grimsley - Contestar

  4. Follow instructions on the screen to reset your tablet. Follow instructions on the screen to reset your tablet. Follow instructions on the screen to reset your tablet.
    • Follow instructions on the screen to reset your tablet.

    I cant touch my tablet when im im this mode

    jay cee - Contestar

    Hola, soy nuevo aqui, al intentar restaurar una tablet al llegar al “Paso 4” se quedo en la Pantalla de “Reset your Pc” y no hay forma de sacarla de ahi, me pueden apoyar, Gracias anticipadas, Soy Emilio de Cancun, Mexico

    ebcancun - Contestar

    Hola, qué modelo? Tienes raton usb y adaptador OTG a mano?

    Simone - Contestar

    This method didn't work it still asks for the password before allowing you to reset or restore… what else you got?

    Chris Yates - Contestar

  5. This will reset and restore your tablet to its factory settings. That's all. .
    • This will reset and restore your tablet to its factory settings.

    • That's all.

    • .

    • .

    • .

    • .

    • Did you do it successfully?

    Ooh! dear!!! I believe ifixit too much

    Jo Cole - Contestar

    Thank you so much!! I’ve been scouring the internet trying to reset my POS Walmart tablet and this is what finally worked!

    natattack10 - Contestar

    Mine seems to get stuck on step 4 I have the 2 options run and close but they are blanked out cannot go any further

    Stuart Walsh - Contestar

    I am too experiencing the same problem with my Asus tablet. Have you managed to fix it? I also need help.

    Sachith Fernando -

    Me too with my acre tablet

    black mind -

    Thank youuuuuuuu so much! This thread saved my Windows 10 tablet. I was so close to giving up and selling my tablet on Ebay!!! Thank you so, sp much!

    Aricka W - Contestar

    But I don't want to loose my data (like photos & other files). Please suggest.

    Akbar Ali Baig - Contestar

    thanks alot is working

    Mohsin Ali - Contestar

    Displayed after restarting after trouble shooting said PC was shut down incorrect and said something about firm ware and a windows kwy

    Marshall Bell - Contestar

    Hi there, Can you help me to fix my tablet-pc?

    I reseted it one time but as it was supposed to install Windows, it keeps on rebooting again & again no change in the installation.

    Peter Cannon - Contestar

    Wow thanks that was easy

    boricuacruz2000 - Contestar

    Merci bravo à toi je suis débutant ET j'ai pourtant réussi,

    Feyzeen - Contestar

    I get stuck on “additional space is needed where Windows installed.”

    GBA MANIAC - Contestar

    I forgot my password and i reinstall new windows 10 and my touch, volume,and the camera are not working again please I need help thanks

    Maxwell Amoah - Contestar

    Mine ends up with instructions warning of clearing a trust area and asks me to either press F12 or Esc or volume up and down buttons But no method for input?

    Perer O`Leary - Contestar


To reassemble your device, follow these instructions in reverse order.

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thankz for help

Rjames Tabuzo - Contestar

Hi, did you know how to fix Windows tablet stuck in boot? It said that “no bootable device found “. Tablet brand and model : Vulcan Journey.

It started after I erase/format the tablet because I forgot the password.


Adriane Clark - Contestar

Im using a Dell and i erased like you say now im stock on boot loop.

Any solution ?


Hjcs - Contestar

Hello. I have a MPMan with Win 10 installed and the touchscreen does not work anymore.

I'm going to install win 8.1 on it .... win 8.1 was out of production. thank you very much

mircea_pricop - Contestar

while i am reset final step erase everything touch not in work how to fix?

SantoshKumar subramaniyan - Contestar

having same problom touch doesent qwork at reset part

lachjul -

Thanks worked a treat!

Jay Alex - Contestar

iam using linx its good

Michael Shirima - Contestar

I I appreciated it helps very well thanks

Goldie Mack - Contestar

I get to step 4 but the buttons are blank and i can go no further

elizabethcoope33 - Contestar

Hi, am using speedstar windows tablet after reseting the screen didn’t touch and windows cannot be loaded, what can i do.


charles Ekaso - Contestar

I tried it it didn't bring up the troubleshooting choice just back to enter password

bobtrem - Contestar

Hello to everyone,

Me to it stock at reinstall your pc, cannot press next.


If anybody as a solution or another technique to do. PLEASE.

Thank you.

publicitevisuelle - Contestar

I followed the instructions to restore my linx tablet to factory settings but a blue screen came up with a bar code what do i do now

robinsonjean290 - Contestar

My avgo tablet has gone to auto repair and I am trying to reset it to its factory . the problem to it is that it needs to be reinstalled to its windows 10 and i bought a 32gb memory stick in order to store backup , so i can use the usb to transfer the files to my avgo. what else can i do its getting frustrated.

Iris - Contestar

Hello, do u no how to reset the Tablet pc model no: "TL10IE2" Intel education solutions

oluwasusif - Contestar

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