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Use this guide to force restart your iPhone 5 when it is frozen and not responding. This procedure clears out your iPhone's RAM, which becomes fragmented over time. Force restarts are very simple and require no tools.

  1. Press and hold the Home button. While holding the Home button, press and hold the Sleep/Wake button.
    • Press and hold the Home button.

    • While holding the Home button, press and hold the Sleep/Wake button.

    What if the Sleep/Wake button ain't working? any alternative?

    iman.casssidy - Contestar

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  3. Continue holding both buttons for about 10 seconds, until the Apple logo appears. Continue holding both buttons for about 10 seconds, until the Apple logo appears.
    • Continue holding both buttons for about 10 seconds, until the Apple logo appears.

    What if it's still on the Apple logo screen

    divineking413 - Contestar

    Rebort my iPhone 5 but still frozen 3 hours after

    sandrahughes61 - Contestar

    Sorry (for me) this doesn’t work on my iPhone 5. Using this method toggles my iPhone between the solid black screen and the Apple logo on a black screen — that’s all I get. I cannot get anything else. If (after I use this method and get a solid black screen) I just press the sleep/wake button, the Apple logo once again appears and stays. That’s it.

    patc_quincy - Contestar

    My iPhone the button at the top is pushed down to far I cant use it

    Payton Smith - Contestar

    thnanks buddy

    thilan - Contestar

    I tried this also and just got the Apple logo for about 20 seconds and then the screen goes black.

    I replaced the battery to see if this was the problem , but still does not come on.. Any suggestions

    madmomma- Sept. 16 2018

    irene sheridan - Contestar

    After I reset my phone I does the same thing. It goes back to the page that says hello

    Latavia Kates - Contestar

    Doesn’t work for me either. Apple logo never appears.

    cdrjimparham - Contestar

    My phone keeps going from the apple logo to a black screen and sometimes it goes to a red screen and it keeps flashing. I tried to do this method and it didn't work. What should I do?

    EMAYA ALLEN - Contestar

Linea de Meta

241 personas más completaron esta guía.

Dante Mazzanti

Miembro Desde 13/07/15

34,183 Reputación

26 Guías creadas

What happens if this does not work with an IPhone with a white screen

patrick noonan - Contestar this video fix iphone white apple logo screen and iphone stuck.

Li Mike -

it means, that you have white iphone :D

Mitja Herbaj - Contestar

does this work with water damaged phone?

illonatrinacesante - Contestar

Worked great with my seemingly dead iPhone 5s

David Martin - Contestar

it helps me a lot thanks

custard - Contestar

not working after holding for 30 seconds

krishnavenigolconda - Contestar

Worked like a charm. Is this magic, or what.

eogord - Contestar

Omg its not working......WHY MEE!!

ariyanna - Contestar

worked great, thanks for your help.

jrpace2 - Contestar

iPhone is spinning and won't reboot how can I fix the problem

Darsean Greene - Contestar


morrrany - Contestar

thanks a lot man!

Fani Azmi - Contestar

if my iphone Sleep/Wake button not working , still got another way to restart my phone?

shiahooi0312 - Contestar

Exact same problem here :(

iman.casssidy -

Same here. Any solutions?

Miche Lynch -

Now how can I force shutdown the phone without it starting back up? The screen/digitizer is broken, so I can't do the normal power-off and the two-button procedure is a reboot - not power-off.

Chris Wolf - Contestar

hey man its really helpful thanks a lot for this imp step !!!

praveen.friendly23 - Contestar

My phone shut off and would not turn back on. Worked Perfect. Thank YOU!

tori.blomquist - Contestar

what if the sleep/wake button isnt working?

Lei-Anne Balubar - Contestar

Its help me a lot..... Thank u so muchhh

jassy_1995 - Contestar

Searching ...... appears on my phone at the left corner. It's seem to be stuck. Calls continue to fail, What should I do?

Cakeado - Contestar

The Home button of the iPhone 5s is not working, I can know how it will work.

Gurjindra - Contestar

My phone has frozen and my home button is broken, cant get notifications on my phone as they dont appear on the screen or allow me to swipe down. Can’t log in to icloud and manually restart it because you need to enter a verification code, and i cant get it.

wiqz bob - Contestar

i need iphone 7 gold display (my no 00919746186927) please help me

jabbar - Contestar

apple 5c touch not working

help me

deepak semwal - Contestar

It doesn't work with me.. It show me the apple mark and shut down immediately again... Please help me to wake it up again

Mostafa - Contestar

My menu button isn’t working. How do I force restart

Victoria - Contestar

It did not work

Payton Smith - Contestar

my iphone s5 icloud locked ho remove

Sajjad Ali - Contestar

My iPhone is iPhone disabled Connect to itune problem

Vishvanath - Contestar

Just completed this repair with an iPhone 5 whose battery had swollen to the point that the screen detached from the case. This actually made the repair easier, as removing the screen and battery had basically already been done for me by the device itself. I got the battery and Ifixit toolkit, but it turned out I already owned the tools needed. So, extras, I guess.

Michael Stern - Contestar

And then what when that doesn’t work?

mdpomroy - Contestar

My IPhone 5s is disabled, how do I get it to restart it again and work properly? It was working fine yesterday, but now its messed up!

Gerardo Gaddi - Contestar

Thanks a lot for your information. iphone 5s is good .

Khin - Contestar

its not working

hastings sichali - Contestar

My home button was broken any other ways?

hilbertosabinorio - Contestar

Will this work when the screen is stuck on connect to iTunes ?

brian spillane - Contestar

I tried the hold…it does not work… is there any other way to get the data from my dead iphone5?

sbermansells - Contestar

My 5s iPhone is dead, only the apple figure comes out and does nothing else. I already let it discharge the battery and charged it again but without any positive results.

oPaz Paz - Contestar

This troubleshooting page might help you: iPhone is Charging but Won't Turn On

Tobias Isakeit -

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