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If you forgot your Screen Password lock, if you want to erase your personal data, if you have a problem with applications, you can perform a Hard / Factory reset.

Resetting your phone will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos and more.

Resetting your Windows Phone will return it to the state it was in the first time you turned it on. All of your personal content will be erased, and the phone will be restored to its factory settings.

Resumen del Video

  1. 1. Turn off the phone. 2. Press and hold the Volume Down and Power On buttons. 3. When you feel a vibration, release only the Power On button.
    • 1. Turn off the phone.

    • 2. Press and hold the Volume Down and Power On buttons.

    • 3. When you feel a vibration, release only the Power On button.

    • 4. You will see on the screen an exclamation mark (!).

    • 5. Press the keys in this order: • Volume Up > Volume Down > Power > Volume Down •

    • The phone will restart.

    • Did you do it successfully?

    Yes, yes,and yes

    kelvin arendse - Contestar

    Didn’t work for me, I have the explanation mark, but as soon as I press the power button after vol up and dwn, it goes away and starts as usual.

    Simon Cusonnet - Contestar

    I can see the exclamation symbol, but it shows only the exclamation symbol, no more

    Richyreaz - Contestar

    it has worked sucessfully

    adams roland - Contestar

    Worked well eventually. Note to self: read instructions CAREFULLY, but it worked after I read them properly!

    sue.edwards48 - Contestar

    Yes it worked great. I did remove the sim and sd cards beforehand so as not to accidentally erase my saved data . Reinstalled them after startup and my phone is now back to functioning as I want it. Thanks for the hand.

    albert pruim - Contestar

    Am going through the process well but once it reboots the blue screen with sad face re-appears

    robert gitende - Contestar

    mine is asking for the protection recovery key

    coffi capello - Contestar

    thanks its so helpful

    reason nhambura - Contestar

    No,flight mode always on after hard resetting

    shavhani wa netshifhefhe - Contestar

    Thanks very sorted.Viva!

    Kipkemoi Kibiwott - Contestar

    Super!!! Muchas gracias fue de mucha ayuda

    princesita696 - Contestar

    Yes. Good. It worked very well. Thank you. Absolute result. Not even expected the process would be like this

    shiyaz khan - Contestar

    Very Good Solution. Thank You.

    Lance Hildyard - Contestar

    i did all the proccess but still its reserting its been a day now.please help

    mosime92 - Contestar

    You guys are awesome. M making money out of this. Thank you so much for the hand.

    Brian Muuma - Contestar

    excellent piece of advice worked like a dream

    kevin.pipefitter - Contestar

    When mine vibrates and I hold down the volume down button it just restarts over and over again help plz

    Abs an a Am - Contestar

    mine never worked it keeps restarting

    Caroline Darko - Contestar

    my never worked and please is there anyway out that you can help me

    jedidiah - Contestar

    flight mode remains on

    Gershom Bario - Contestar

  2. El kit de herramientas esencial

    Las herramientas más útiles en nuestro kit más compacto.

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    El kit de herramientas esencial

    Las herramientas más útiles en nuestro kit más compacto.

    Compra ahora

This guide shows only how to erase the content of your phone.

49 personas más completaron esta guía.


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i have a challenge with my Lumia 520 i cant see the apps the screen is fine its difficult to format and everything in the phone is ok just that i cant use the phone its been given me issues and i have taken it for repairs they confirmed it needs to be flashed but i dont know what to flash it with as all the technicians i took it too couldn't flash the phone

godwing4 - Contestar

Nokia Lumia 520 IMEI 358106054625804

Bawii Ali Sumail - Contestar

Will this's reboot setting helps my Nokia 520 if the touch screen is lagging and i can only use my screen for certain things?

jessicaaa__014 - Contestar

Hi my Nokia Lumia 520 is behaving weird lately,hanging most of the time ,touch not functioning well,.Recently it request me to do booting , what am i supposed to do?

Kizito. 28/5/2018

tobiaskizito -

What if my lumia 520 gets stuck on turning gears (reset mode)?

Sibusiso Dangazela - Contestar

Gaand mein daal lena fir

catchprashantpandey -

I have a password in my phone but the error is “try again in 164325 minutes“ so the only way is the hard reset, but my volume up were broken. What am i suppose to do? Is there any other way to fix this? Or I’ll just wait for that 123456 minutes to be over!?

Govan Cado - Contestar

I'm having the same problem as yours. Have found ways to over come it. Please share. Thanks

saranjohl -

Successfully working

Kettie Sibanda - Contestar

what if i can’t access other applications on my nokia 520? it can’t load application.

flshfit - Contestar

my phone was switched off now when I switch it on its in airplane mode and it doesn't allow me to switch to 3G.

Mabu Molele - Contestar

Comes ! exclamation sign but can't open?

Suranjan Chakravarty - Contestar

It doesn't seem to be working for me but the phone is nearly dead and is on charge. Could that possibly be why?

Chi-Chi The Krazee Kat - Contestar

after flashing my phone and follow the steps,when is time to bring out window symbol it off

oluwafemiidowu2018 - Contestar

cool jais réussir a réinitialiser mon phone

koné gauthier - Contestar

It works! Thank you very much!

chemiq81 - Contestar

My lumia phone doesn’t recognize my sim card any more .Guidance please

MASINDE BOB - Contestar

My Lumia 520 decided to stay offline mode and I can't access the link to boot it

jabulanisithole52 - Contestar

what means RF inactive?

B N - Contestar

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