ipad_w_3g.pdf

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Apple Technician Guide

27

• iPad

iPad

iPad and iPad Wi-Fi + 3G

Updated: 2010-05-27

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Apple Inc.

© 2010 Apple Inc. All rights reserved.

Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple.

Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors.

Apple

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USA

• 1 408 996 1010

www.apple.com

Apple, the Apple logo, iPad, iTunes, Mac, Macintosh, and Mac OS are trademarks of Apple Inc., registered in the U.S. and other countries.

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iPad

Contents

Manual Updates 6
27 May 2010 6
18 May 2010 6
06 May 2010 6
30 April 2010 6
08 April 2010 6
03 April 2010 6
27 January 2010 6
Feedback 7

Basics

Overview 9
Identifying Features 9
Mac System Requirements 10
Windows System Requirements 10
iPad Technical Specifications 10
Technical Resources 10
Locating the Serial Number 11
On the back of the device 11
On iPad's "About" screen 12
On iTunes Summary panel 13
iPad Accessories 14
Hardware Information 15
Physical Controls 15
Multi-Touch Display 16
Audio 17
Wireless Connectivity 18
Sensors 19
Accelerometer Sensor 19
Ambient Light Sensor 20
Liquid Contact Indicators 20
Micro-SIM Card 21
Micro-SIM Service Strategy 21
Micro-SIM Tray 21
Removing the Micro-SIM Card 22

Software Information 23
iPhone OS 3.2 23
Update and Restore iPhone OS on iPad 23
Set up and Sync Content 24
Troubleshooting
General Troubleshooting 27
Tools 27
Quick Reference Sheet 28
Visual Mechanical Inspection 29
Tools 29
iPad Warranty Coverage 29
Issues Not Covered Under the Warranty 29
Liquid Damage 30
Debris in Ports 31
Screen and Glass Inspection 32
Dents/Surface Damage Inspection 34
Effective iPad Troubleshooting 38
Recharge Battery 39
Restart 40
Reset 41
Remove Content 42
Reset Settings 43
Reinstall iTunes on the Computer 44
Restore the iPhone OS on the Device 45
Erase All Content and Settings 46
Recovery Mode Restore 47
Device Firmware Update (DFU) Restore 49
Sensors 50
Accelerometer Sensor 50
Ambient Light Sensor 51
Symptom Charts 52
Power Issues 52
Dead Unit, Battery Issues 53
Intermittent Power 55
Frozen iPad 57
Battery Will Not Charge 58
Battery Life Too Short 60
Burnt Smell / Odor 62
Uncategorized Symptom 63
Connectivity Issues 64
iTunes/Sync issues 65
Cannot Add or Play a Song, Video, or Other Item 67

Audio Issues 69

Headphone Issues 71

Wi-Fi Not Functioning 73

Cannot Connect to Cellular Data Network on iPad Wi-Fi + 3G 75

Photos and Videos Not Importing 77

Keyboard Dock/Standalone Dock Not Functioning 79

Apple Wireless Keyboard Not Functioning 81

TV Out/Video Out Not Functioning 83

Display Issues 85

Bad Video/Poor Image 86

Multi-Touch Screen Not Responding 88

Ambient Light Sensor Issue 90

Cracked Display 92

Display Rotation Not Working 93

Uncategorized Symptom 94

Software Issues 95

Applications Issues 95

Alert Messages 97

Alert Messages Appear on iPad Screen or iTunes 97

Uncategorized Symptom 99

Take Apart

Micro-SIM Tray

Removal 102

Micro-SIM Card 103

Views

External Views 105

iPad Wi-Fi 105

iPad Wi-Fi + 3G 105

3G Model: Micro-SIM Card Tray 106

External Button and Controls 106

Top View 107

Bottom View 107

Connectors on Rear of iPad Dock 108

Camera Connection Kit 109

Keyboard Dock 109

Standalone Dock 110

10W USB Power Adapter 110

Case: View 1 111

Case: View 2 111

Manual Updates

27 May 2010

• General Troubleshooting>Connectivity Symptom Chart> Updated symptom “Cannot Connect to Cellular Data Network on iPad Wi-Fi + 3G

18 May 2010

Basics>Hardware Information> Added new topics: Liquid Contact Indicators, Micro-SIM Tray, and Removing the Micro-SIM card.

• Take Apart> Added procedures for: Micro-SIM Tray and Micro-SIM Card

06 May 2010

General Troubleshooting>Visual Mechanical Inspection>Added photograph samples of cracked screens, water damage, dings, and scratches.

30 April 2010

Basics>Hardware