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Resumen del Video


Teardown is the word of the day, and today we plan to dive into Microsoft's new Surface Laptop. Will this carpeted Alcantara clad laptop excel in our teardown room? The power is in our hands. Let's get to the point... Ladies and gents, it's teardown time!

And there's even more where that came from! Check out our Surface Pro 5 teardown to get your fill of all the latest Microsoft hardware.

Need more access to teardowns? Make sure to not miss any windows and follow us on Facebook, Instagram, or Twitter for the latest teardown news.

Este desmontaje no es una guía de reparación. Para reparar tu Microsoft Surface Laptop, utiliza nuestros manuales de servicio .

  1. Microsoft Surface Laptop Teardown, Microsoft Surface Laptop Teardown: paso 1, imagen 1 de 2 Microsoft Surface Laptop Teardown, Microsoft Surface Laptop Teardown: paso 1, imagen 2 de 2
    • Alright, the Surface Book is out of the box and on our chopping block teardown table. Here's what we're looking to find today:

    • 13.5” IPS PixelSense™ Display with 2256 × 1504 resolution (201 PPI)

    • Intel Kaby Lake Core i5 (3M Cache, up to 3.10 GHz) or Core i7 (4M Cache, 4.00 GHz) CPU

    • 4 GB/8 GB/16 GB RAM

    • 128 GB/256 GB/512 GB PCIe SSD storage

    • 720p front-facing camera with Windows Hello sign-in

    • USB 3.0 port, Mini DisplayPort, and SurfaceConnect charging port

    • 802.11ac Wi-Fi wireless networking, IEEE 802.11 a/b/g/n compatible, Bluetooth Wireless 4.0 technology

  2. Microsoft Surface Laptop Teardown: paso 2, imagen 1 de 2 Microsoft Surface Laptop Teardown: paso 2, imagen 2 de 2
    • Before we delve into (presumably) another repair nightmare, let's get the lay of the land with some sweet X-rays.

    • Thanks, Creative Electron!

    • Looks like we're gonna see a lot of battery, a fan, and a beefy heat sink.

    • Plus, a lot of shielding. This thing already looks scary.

    Hi guys , use carburetor cleaner…ie xylene to dissolve glue …you must wait a few mins first for it to do its thing !!

    clive Besser - Contestar

  3. Microsoft Surface Laptop Teardown: paso 3, imagen 1 de 3 Microsoft Surface Laptop Teardown: paso 3, imagen 2 de 3 Microsoft Surface Laptop Teardown: paso 3, imagen 3 de 3
    • All the usual regulatory markings are hiding out on the lower case alongside the model number: 1769.

    • We stack it up (literally) against a MacBook Air to play a game of spot the differences...

    • ... But apart from the layout, there's not a ton. Both sport a headphone jack, proprietary charging port, Mini DisplayPort connector, and at least one USB 3.0 port.

    • Connectivity differences include: an SDXC card reader and a second USB port in the Air.

    The air has a thunderbolt 2 port vs just a Mini DisplayPort connector?

    Luke Gould - Contestar

    • We take a peek under the suspicious rubber footpads, but find metal feet instead of the screws we were hoping for.

    • Looks like we have to peel up that (dubiously luxurious) Alcantara after all.

    • Jimmy in hand, we start popping clips and peeling adhesive. Already, this doesn't feel like it's going back together.

    • We try to remove the fabric cover, but the going gets a lot tougher south of the keyboard. What's going on here?

    Did you try to use a heat blower for easing the fabric removal?

    Jeffo Moreira - Contestar

    We did! Unfortunately, it's secured with some extremely tough glue and dozens of plastic welds. (Side note: alcantara is very heat resistant, and is even used as a flame retardant in some applications.) So far as we can tell, there's no non-destructive way to get inside.

    Jeff Suovanen -

  4. Microsoft Surface Laptop Teardown: paso 5, imagen 1 de 3 Microsoft Surface Laptop Teardown: paso 5, imagen 2 de 3 Microsoft Surface Laptop Teardown: paso 5, imagen 3 de 3
    • We have to pull out the big guns knife now, to cut off the rest of the pelt. Layered underneath we find a metal shield, the meat in our Surface sandwich.

    • With more adhesive and plastic bits holding the shield from beneath, we fire up the iOpener and get back to popping.

    • Now that we've got a clear look at the plastic, it seems these aren't reusable clips at all, but weak ultrasonic spot welds that we've been busting through. This is definitely not going back together without a roll of duct tape.

  5. Microsoft Surface Laptop Teardown: paso 6, imagen 1 de 3 Microsoft Surface Laptop Teardown: paso 6, imagen 2 de 3 Microsoft Surface Laptop Teardown: paso 6, imagen 3 de 3
    • With the keyboard plate finally wrested free of its sticky and plastic-y jailers, we're at least pleased by the long cable connecting it to the body.

    • Our pleasure is short-lived. The connector is trapped under a clip-on shield on the motherboard, complicating its removal.

    • This is surprisingly not that uncommon with recent Surface devices.

    • With the keyboard out, we begin the search for the trackpad. Presumably it's in here somewhere, let's follow that cable trail!

  6. Microsoft Surface Laptop Teardown: paso 7, imagen 1 de 3 Microsoft Surface Laptop Teardown: paso 7, imagen 2 de 3 Microsoft Surface Laptop Teardown: paso 7, imagen 3 de 3
    • The trackpad is trapped under tape and a metal shield, but it's nothing we haven't handled before.

    • We take a moment to check the silicon before releasing this trackpad into the wild:

    • NXP/Freescale MK22FN512 Kinetis K22-120 MHz ARM Cortex-M4 Core MCU

    • Synaptics S9101B touch controller (as seen in the Surface Book)

  7. Microsoft Surface Laptop Teardown: paso 8, imagen 1 de 3 Microsoft Surface Laptop Teardown: paso 8, imagen 2 de 3 Microsoft Surface Laptop Teardown: paso 8, imagen 3 de 3
    • We look around for a battery connector to dispatch, but it's nowhere to be seen. Looks like we're doing this live! Time to start pulling out parts!

    • First up, speakers. What is there to say about speakers? They look like they're pretty good at speaking.

    • Like in the Surface Pro 4, they are not exactly symmetrical. Just like in the Surface Book, there are two of them.

    • At first glance, these white dots appear to be water damage indicators. Upon closer inspection, they're actually port covers to contain damping foam, increasing the speakers' bass response.

  8. Microsoft Surface Laptop Teardown: paso 9, imagen 1 de 3 Microsoft Surface Laptop Teardown: paso 9, imagen 2 de 3 Microsoft Surface Laptop Teardown: paso 9, imagen 3 de 3
    • We are unsurprised to find an antenna nestled behind the plastic RF passthrough on the side of the case.

    • Turning back to the motherboard, all of the fun bits are hidden under shields packed with thermal pads. Looks like a lot of things get warm in here.

    • We'll have to just take the heat, because this heat sink is next. Out it comes, and its little fan, too.

  9. Microsoft Surface Laptop Teardown: paso 10, imagen 1 de 3 Microsoft Surface Laptop Teardown: paso 10, imagen 2 de 3 Microsoft Surface Laptop Teardown: paso 10, imagen 3 de 3
    • Stop. Motherboard time!

    • Intel SR368 Core i7-7660U CPU


    • Toshiba THNSND256GTYA 256 GB SSD

    • Marvell Avastar 88W8897 WLAN/BT/NFC SoC

    • Microsoft X904169 (x3) and X904163 display driver ICs

    • Nuvoton NPCT650SBBWX TPM IC

    • Freescale/NXP M22J9VDC Kinetis K22F 512KB 120 MHz ARM Cortex-M4 Based MCU

    Hello tech people,

    Do you know what brand and model is the 1 TB solid state drive, installed in the Surface laptop (2)?

    I read today, that the M$ hardware engineers were installing two 512 GB SSD, creating 1 TB RAID in the first generation Surface laptop. (Obviously this moronic decision came from the greedy marketing department — to save money.)

    I hope the engineers will prevail over the marketing, and won't repeat the same mistake for Surface laptop 2. The 1 TB solid state drives are already cheaper than 2x512 GB...

    Emo Teofanov - Contestar

  10. Microsoft Surface Laptop Teardown: paso 11, imagen 1 de 2 Microsoft Surface Laptop Teardown: paso 11, imagen 2 de 2
    • IC Identification, pt. 2:

    • Renesas (formerly Intersil) ISL95857A Intel CPU power supply

    • Texas Instruments CSD97396Q4M synchronous buck power stage

    • Texas Instruments TPS62134C 3.2 A step-down converter for Intel Skylake processors

    • Rohm power management

    • Renesas (formerly Intersil) ISL9237 SMBus li-ion battery charger

    • Texas Instruments TPS62177 0.5 A step-down converter

    • Texas Instruments CSD87333Q3D, CSD87334Q3D, CSD25402Q3A, and TPCC8105 MOSFETs

  11. Microsoft Surface Laptop Teardown: paso 12, imagen 1 de 2 Microsoft Surface Laptop Teardown: paso 12, imagen 2 de 2
    • IC Identification, pt. 3:

    • Realtek audio codec

    • Realtek ALC1304M card reader (likely)

    • Macronix MX25U1635F 16 Mb serial NOR flash memory

    • Winbond W25Q128FV 128 Mb serial NOR flash memory

    • Likely Ablic (formerly Seiko Instruments) S-24C16D-A8T1U5 16 Kb serial EEPROM memory

    • Texas Instruments TPS62085 3 A step-down converter

    • Texas Instruments TLV3011 comparator w/ 1.242 V reference

  12. Microsoft Surface Laptop Teardown: paso 13, imagen 1 de 3 Microsoft Surface Laptop Teardown: paso 13, imagen 2 de 3 Microsoft Surface Laptop Teardown: paso 13, imagen 3 de 3
    • That's right folks, ten steps in and the battery is finally disconnected!

    • The Laptop packs a 45.2 Wh battery, roughly the same capacity as the latest Surface Pro (45 Wh), and more than both iPad Pro 10.5" (31 wh) and latest MacBook Retina 41 Wh).

    • Also visible in the rear case, a secondary heat pipe stuck to the rear case, helping dissipate heat from both sides of the motherboard.

    • The modular headphone jack, not charged with any crime, is free to go, contacts and all.

    • No Surface product is complete without a hinge, but these feel a little pedestrian compared to the other offerings. And with that, the display is unhinged.

  13. Microsoft Surface Laptop Teardown: paso 14, imagen 1 de 1
    • The Surface Laptop is finally vanquished disassembled!

    • Verdict: The Surface Laptop is not a laptop. It’s a glue-filled monstrosity. There is nothing about it that is upgradable or long-lasting, and it literally can’t be opened without destroying it. (Show us the procedure, Microsoft, we’d love to be wrong.)

    • Here for your viewing pleasure: the parts that will never be whole again...

    • For more teardown below the Surface, check out the 2017 Surface Pro teardown!

  14. Consideraciones Finales
    • This laptop is not meant to be opened or repaired; you can’t get inside without inflicting a lot of damage.
    • The CPU, RAM, and onboard storage are soldered to the motherboard, making upgrades a no-go.
    • The headphone jack, while modular, can only be accessed by removing the heat sink, fan, display, and motherboard.
    • The battery is difficult and dangerous to replace, giving the device a limited lifespan.
    Calificación de Reparabilidad
    Reparabilidad 0 de 10
    (10 es lo más fácil de reparar)

Evan Noronha

Miembro Desde 05/02/15

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The Home Depot Miembro de The Home Depot


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91 comentarios

Oh, come on, it should have gotten at least a one! Plenty of MacBooks are just as hard or harder to work on.

George A. - Contestar

Most MacBooks are easy to trivial to open and replace the battery, at the very least. Many also have easily replaced storage and WiFi cards, though RAM is going the soldered route. They also don't require removal of the display for anything, unless you actually want to replace the display (or possibly the camera).


Macbooks are MUCH easier to work on than this.

TCRS Circuit -

Counterpoint: there are MacBooks that actually can be opened and closed without damage that scored only a 1 on iFixit. See: Retina MacBook 2017 Teardown

John Chadwick -

Good example. John. Seems to be a pretty consistent scoring method. It was marginally more openable (as you say, without damage), but still has soldered components and lots of glue for some parts.


Macbooks are actually quite repairable (but not upgradable) and have obviously been designed with serviceability and longevity in mind.

However ... they are also obviously designed to be only repairable by "authorized technicians", with all sorts of barriers to keep the unwashed masses from accessing their internals.

M.R. Betz -

It gets a zero because it's not fixable.

j0vian -

@John Chadwick: That MacBook is definitely not zero-worthy. You can open the case and swap the motherboard with just screwdrivers. Yes, the battery is glued to the case, but this still means you can replace a battery (even if you’re going to have to buy a replacement case-half to go with it.) Comapred with this Surface where you can’t do anything at all without causing permanent damage.

shamino -

Ok. So its like a MacBook Air that's more expensive, and much less repairable?

Andrew spoelstra - Contestar

At least you can unscrew the bottom of every Mac

anzollo - Contestar

yet another product of disposable design driven by shareholders to maximize quarterly earnings instead of customer lifetime value.

pig - Contestar

The only comment in the thread with both relevance, truth, and forward thinking.

Xhiril Dhul -

From where I sit there's nothing wrong with that but then again I'm not bitter about my lack of success in life, either.

Wo Fat -

Completely false. It's just a fact that laptops assembled this way are less expensive than those using other methods to achieve similar levels of thinness, rigidity, and durability. At the same cost, a fully repairable laptop is thicker, more likely to be damaged by flexure, and has a cheaper feel.

It's also a fact that laptops lose the vast majority of their consumer value after a few years anyway, so it's a false economy to think of paying a higher price up front in pursuit of greater value years later. For most customers, that's a bad deal.

Out in the real world, consumers have owned multiple generations of products that are less upgradeable and less maintainable, but also smaller, lighter, and less expensive. They have shown they prefer this new way of building machines.

If you don't like it, that's fine, but don't imagine that you're better informed than or morally superior to other consumers or the corporate decision-makers who aren't putting your desires above those of other people.

Peter G. -

Peter G. I would agree with you on this if it wasn't for the fact that the surface laptop is a very high cost laptop - in the same range as the MacBook Pro and Dell XPS ranges. Both of those other computers have comparable (most would say better) build quality and far greater serviceability without compromising on design and portability. Personal success is not defined by the choice buy poor quality products simply because you can afford to replace them. If that were the case the super rich would buy their clothes at Target.

patleslie91 -

I wonder if that glue might have come apart more easily if you had heated it first.

Jeff Witt - Contestar

The Alcantara material is just plastic (polyester and pu). Not sure you'd want to heat that too much.

cweagans -

On the video where they used heat it melted the keyboard.

davey0110 -

Actually Alcantara is completely fire proof. Apply all the heat and/or fire you want to it, it won't melt or catch on fire.

That's why it's so popular to use in cars and on furniture.

The flipside to that admirable quality, though, is that it is also non-recyclable.

M.R. Betz -

75C of even heat along the Outer edge for a minute or so. Should be easier to split the fabric cover and plastic from the aluminum bottom shell.

Asahi -

The iOpener does just that. Heats glue.

peerbz -

Where's the vapor chamber cooler they talked about? Is the bottom panel thicker to house it?

tipoo - Contestar

Interesting, they seem to be using a split fin design like the new 15" rmbp.

tipoo - Contestar

How's screen repair look? I have one with a shattered display and was wondering it it's even possible to fix.

reneefaith - Contestar

I think a score of zero is a good indicator to that answer. :P If there was ANY way to fix it, it would get a 1. Alas...

The Legacy -

Although iFixit is focused on reparabilty, I am curious what sort of challenges a difficult to disassemble device poses to recycling?

Andre Mas - Contestar

Probably involves the following tools:

Saudering gun



There is no pretty way to disassemble these parts for even recycling, I'd imagine.

The Legacy -

@ The Legacy. Soldering Gun :)

Steve Tosh -

Really makes me wonder, I'd love to see Microsoft's official response to how they repair these for the inevitable SSD or battery problem that any and all computers will have over time. Maybe they fully intended to just scrap/recycle the base, maybe re-use screens?

Jeff Messer - Contestar

Products like this should be illegal.

Who asked for an artificial fabric covering anyway? This was their way of ensuring zero repairability.

Simon Metcalf - Contestar

Illegal? Seriously? Yikes. Maybe in California.

Biff Henderson -

Illegal now how stupid is that!!!!!!

How ignorant, that’s like buying an automobile and the dealer telling you that you can’t ever look under the hood or ever try and fix any little thing on it!!!! STUPID!


Windows 10S is limited to apps in the Microsoft App Store? Deal-breaker.

Jarvis Family - Contestar

Free upgrade to windows 10 pro is available for the surface laptop until the end of the year

Clorox Bleach -

microsoft surely shows more courage than apple does.

Kai - Contestar

I bet this is sarcasm.

Raleigh Brecht -

This is not necessarily sarcasm. A brazen attitude is insinuated by the deployment of an even less repairable and upgradeable device.

Basically, Microsoft is showing that it cares even less what people think about fixing or repairing its devices by putting their name on this product.

Microsoft surely shows more courage than Apple does. Get it? They have gone all the way where Macbooks score only as low as a 1.

Xylophone_Process -

Over 15 years I have owned many laptops and slate devices. I have never had to repair or needed to upgrade any of them. If they are no longer of any use, I toss them. Why the old school need to open and repair everything? This sounds like something my grandpa would do.

Biff Henderson - Contestar

Over the last 15 years I've had just five laptops or tablets. I have extended the useful life of each and every one of those by performing hardware updates and repairs on them. For the past 5-6 years, the advancement of computer tech has been slow enough that devices would actually be perfectly usable for years if they survive long enough. And that survival could be helped if manufacturers wouldn't screw us over for profits. Of course Microsoft and friends would like me to just stuff my laptop in the garbage if it breaks down but that's bad for both my wallet and the environment.

Iipii -

Some people like to value what they spend, or don't want to spend 600USD every year or so when you can fix your good shape laptop with a new hard drive, new RAM, new screen, new keyboard, new charger or new battery, each one for way less than 50USD at most. There's no reason to spend on buying something new when you can fix and save a few bucks, also to preserve the environment, you don't know where your old laptop is going. Hope people in need use them for better uses than rotting in the trash.

Jesus Madrazo -

@lippi I don't believe a word you say about extending the life of laptops and tablets over the last 15yrs. Other than maybe a ram or hd upgrade, there's nothing to upgrade

buck.ten4 -

@buck.ten4 In 2002 I got a Compaq Presario 700. WIth a RAM upgrade from the original 128MB to 386MB I used that one until in 2006 I switched to some Fujitsu Amilo. On that I also upgraded the RAM from 512MB to 1GB but that's minor, since at one point, the power connector broke on it. A rather common failure that would have rendered it completely useless if I hadn't been able to repair it by soldering a new connector on the motherboard. I then bought a Compaq Mini 730 netbook in 2009 and upgraded the hard drive to an SSD and changed the 1GB stick of RAM to a 2GB one. In 2011 I bought a HP Probook 4330 with a Sandy Bridge i3 on it. This is still in daily use after six years and a HDD -> SSD upgrade and 4GB to 8GB RAM upgrade. Last year I received for free a Sony Vaio from 2013 that was thrown away because of intermittent power failures. It turned out not to be too hard to fix. Which one of these cases is unbelievable?

Iipii -

@buck.ten4: "Other than maybe a ram or hd upgrade, the two most useful upgrades to a computer, there's nothing to upgrade." There, FTFY.

dancermorris -

Buck.104 my father purchased a budget laptop from a supermarket in about 2008/9, it barely functioned on the web when new with its 2gb ram and celeron processor heck it couldn't even handle streaming video. Luckily it had a socketed processor so I found a low end core2 duo chip on eBay for less than a fiver and I already had a few ram sticks from other laptop upgrades so bumped it to to the max of 4gb. even of the time it was never going to set any standards but at least the laptop could then be comfortably used for another 4 years.

danguy2009 -

Often the Wi-Fi/Bluetooth component can be replaced (if it fails for some reason) or upgraded as well. Heck, my old Dell E1505 has a replaceable CPU, although I appreciate that's a rarity nowadays. And honestly, storage and RAM takes you a long, long way.

It's true that many things can now be plugged in, though - one reason that the lack of USB-C here is a shame.

GreenReaper -

I have seen people being displeased with 10S made for this when they can't even change the default browser being Edge. I'm sure this teardown will push them even more further away. I also bet a drop test proves not only that it could permanently ruin this, but that any inflicted damage could mean that the entire device needs to be replaced. I may have been !#^&@@ about Microsoft since Windows 8, but this takes it to a new low.

Raleigh Brecht - Contestar

Microsoft is already spending money to fight right to repair bills in states. Looks like they will avoid law by making products that cannot be repaired in the first place.

ggbyrne - Contestar

Imagine when after a while the heatsink gets some dust buildup and you can't open the unit to even do basic stuff like cleaning the heatsink.

inuyasha6332 - Contestar

Looks to me like a wonderful candidate for a cheap base (after someone tosses this out) for a cardboard laptop... Rip it apart and then build a case out of good old cardboard.

these should be under $300 with such crap build quality

Ben Rossington - Contestar

Typical planned obsolescence from Micro$oft

imcoolpimpin - Contestar

What it comes down to is this: if you buy this thing and it needs a repair then basically you will never get a refurbished one ever. This basically a throw-away product. If it's broken just throw it on the garbage pile. And that is exactly what this thing is. Garbage.

Ruurd Pels - Contestar

IF you do need a repair just think, The machine you do get will be brand NEW (no files of course the drive died)

deakins202us - Contestar

bought three Surface Pros for work, all three died, two within the first year under warranty. MS replaced with rebuilt ones (all data lost). third one died 1.5 years after purchase, it's a paperweight on the IT shelf. I will NEVER buy MS hardware again, and am avoiding win10 like the plague. lieflong IT (mostly MS) Pro here, have been learning Linux since win10 was released

chiefywiggum - Contestar

me interesaba este equipo, pero el saber de la dificultad para cambiar la bateria...Luego este equipo es desechable y dura entre 3 o 4 años, la duracion promedio de una bateria...un asco

chzuniga - Contestar

Microsoft must think Joe Public is going soft in the head, to fall for crap like this. I have an ancient Dell Inspiron 1100 lappie from 2002 that's STILL going strong. It's got bags of room inside to work on it, and every single component is repairable/upgradeable.

Planned obsolescence is planned for ONE thing, and one thing only; to fill shareholder's wallets. And THAT'S a fact. Money truly is the root of all evil.....

Mike Walsh - Contestar

There's a clue in the name of the brand. The Surface is a reminder that M$oft badness goes thru and thru, just like always.I remember seeing the first IBM PC, at ArAmCo (Dhahran) working on IBM mainframes. First reaction of technical group and IBM m/f engineers was any machine that stored a 4-byte field with bytes in 'reversed' order was broken from a debugging/dump-reading point of view, and nothing that badly designed would be a success. Badness continued : amateurish s/ware & modules with internal buffers allow code overwrite that plagued PCs since! Not even recent push to Win10Land and the promise of a secure computer can hide the badness that now includes more than CPU & RAM but the whole case!

Badness persists from surface to core. I moved all production and leisure to MacBooks years ago, haven't missed Microsoft once. I like that.

Typed on 2007 MacBookPro [pro photo/gfx/3D/vid/aud production] : £400 s/hand + 3x "For Spares" units £35 each to repair it, repairability saved ME about £3000! QED :D

steve.thehealer - Contestar

We recently had an issue with our 2 year Macbook Pro. The trackpad and keyboard were intermittently disconnecting. I am not a qualified electrical engineer, but I have been working on PCs, laptops, and the likes for 30+ years . Even though I took the back off, the macbook pro was completely impossible to work on. In fact, even when I thought I located the issue, it turned out that the 12V pins on the most microscopic keyboard connector I have ever seen had fused. I was trying to remove the battery connector to work on it, but that is impossible. I tried to remove it the keyboard connector with my professional tools to see if I could clean the pins and it just broke in half from fragility with heat. I could not remove the component keyboard module because that was also glued in. I gave up.

This is our 3rd Mac in 6 years. Each one has died some death along the way. We actually switched to Surface Laptop, knowing that the Macbooks are no better. At least it’s cheaper and it’s actually really nice.

Alan Osman - Contestar

Are there any real damage except cutting Alcantara cover? Seems that the laptop should boot again (with out the Alcantara cover).

PS: It seems that the display can be replaced. Somebody sell the display along with 3rd-party repairing services on taobao, it costs 2000 RMB.

Minggang Dou - Contestar

If they would market this thing as a tablet, and charge $300 for it, I don’t think anyone would have any complaints.  Instead, they are calling it a laptop and charging top dollar for this throwaway tablet.

As for whether anyone ever repairs laptops, two cases:

1.  I added RAM to my wife’s Dell laptop.  Ridiculously easy.

2.  My niece dropped her Chromebook, knocking a part loose inside.  I removed a few screws, removed the back cover, and fixed the problem in 30 seconds.  Total time for the repair: five minutes.

The comment above about cleaning out the dust is very true.

It is painfully obvious that no actual technician was in on the design or testing phase of this device.  If they were, they wouldn’t have been able to sleep at night after okaying a piece of junk like this.

MrJimPhelps - Contestar

I don’t understand how this got a score of 0 and the HomePod got a 1, when you actually had to saw it to pieces.

TimT2000 - Contestar

Fair question. If you look closely at the teardown, you’ll note that the HomePod actually does have several components that can be accessed and serviced non-destructively (main board, touch controls, outer mesh, etc.). I can’t think of a single component on the Surface Laptop that you can access non-destructively. As an aside, an expensive laptop vs. a smart speaker makes for a rather apples-to-oranges comparison in terms of repairability. The HomePod is designed to sit on a shelf, has no internal battery, and the glued-together construction is arguably needed to counter all the vibration you get from pumping out high-volume audio. Contrast that against a mobile device like a laptop, where during its lifetime you’d expect to encounter issues like a worn battery, storage failure, keyboard issues, possibly a cracked display or liquid damage, etc.—all of which require at least some concessions to repairability. The Surface Laptop is as solid of a zero as I have ever seen.

Jeff Suovanen -

Parts availability? Where can I get a screen? Links?

Kelly Cannon - Contestar

mine just died. it’s under 2 years old, but like an idiot I didn’t get a warranty. any idea on where I can take this POS to get my data off the hard drive?

Kyle Lullo - Contestar

Microsoft really hit the bucket this time, I own one it is cool and light but then I hate the Alcantara ! it got soiled in less than 3 months and looks terrible. I am pawning it off and I will go with Macbook Air.

Loved the statement : We stack it up (literally) against a MacBook Air to play a game of spot the differences... damns Microsoft can’t stop stealing from others

Joseph Malkom - Contestar

Surface 2 after 7 month do not working but do not do not charging battery 2,while liγηt is open.Every day create another error.Surface 2 is the more stupid laptop.

g t - Contestar

I don’t understand why this got a 0. It literally took me 15 minutes with a metal spudger after heating it (without a heat gun, I might add, which tbh is the last thing I’d ever use to heat a computer or tablet). Then got the entire keyboard assembly right off of the lower metal frame. The keyboard and the flexible shield are not meant to come apart.

So now…. where the !&&* do I get parts? I need either a trackpad for it because a customer dropped it and it cracked, or failing that, a whole palmrest including the keyboard. Not even alibaba has got anything.

Ryan Blakeslee - Contestar

This teardown is over two years old, so it’s possible the design has been improved. Did you have to break a bunch of plastic welds? Have you tried reassembling it? Our experience was a solid zero, but I’d be happy to hear if yours was better. As for parts, your guess is as good as mine. If all else fails, maybe a broken/for parts/salvage unit from eBay.

Jeff Suovanen -

For the plastic rivets did you replace them or just use an adhesive? I couldn't tell from the video if they were welded to a plastic strip beneath running along the edge of the frame or if there was a back side to the rivet.

Did they just have a round head with short shank?

I'll be doing the repair next month so any tips on reassembly would be helpful!


Braedon -

Hello, my surface laptop's touchpad propped up a bit at the bottom of it. Can I just used some glue to fix it?

Azizul Haq Romel - Contestar

Oh Gott, Microsofts Laptops und Tablets sind schlimm…

Toni Makkaroni - Contestar

I would put that motherboard on the wall and put it in a

Austin Bihlman - Contestar

Okay, I need to know. IF one was to disassemble this thing without destroying it. Would disconnecting the battery reset the CMOS/UEFI? If not, is there a way to affect a UEFI reset by replacing/altering/shorting something on the motherboard? I am one of those who was prompted to enter a UEFI password after an update, and forgot the password before I even thought about how important it was, essentially bricking my machine. :(

Jordan - Contestar

Ah %#*!^@, I was going to take it to get repaired because the power button on the keyboard does not want to turn the computer on or off. I now fear to ever shut down my Windows 10 surface laptop in fear that i can never turn on again. I dont know what to do, should I just get a new laptop?

Lc 1116 - Contestar

There are jury-rigged fixes that could be done to the MS Surface Laptop. Here’s one, for the machine’s notorious hinges. If they fail, resulting in the screen flopping down with no tension, you can either toss out the laptop or simply take an unused thin cord and push some of it, just a couple inches, into the crevice along the back end of the machine that is formed when it is closed. Voila! The screen stays open with some adjustable tension. For legal reasons, I’m not recommending anyone do this. But it works on mine for zero cost. On mine, the diameter of the cord makes for a slightly tight fit in the crevice.

David Shapiro - Contestar

Is there a video to show how to reconnect the Enter key? It has the stability bar and two other bars, and I’m having a hard time putting it back.

New at This - Contestar

my surface laptop 2 ssd is corrupted due to a windows update and it wont turn on now. Is there anything i can do to get the ssd working again with a fresh installation of windows?

ArjunReddy Nareddy - Contestar

On the other hand if you need a Windows for a VIP Traveling to a location where their device may be physically tampered with (Say to get the bitlocker recovery code by tapping into the the TPM Chip with a Salae Login analyzer with Bitlocker extension) then this is the machine you want.

William Herrera - Contestar

It it possible to replace single keys on the surface book? Can you click them out like in an ordanary keyboard to clean them?

Trustim - Contestar

You might have more luck over on the Answers community of the Surface Book page. Happy fixing!

Carsten Frauenheim -

Please help me if anyone can.

Fix my surface laptop.

I'm very frustrated and stressed because of it.

My laptop is not turning on. It has some motherboard issue. Please help. I'm begging.


Kamlesh Tungariya - Contestar

All I needed was the data from the internal ssd, I unsoldered it out and inserted it into the SSD to USB adapter for reading.

Then I read data image from SSD and used the bitlocker recovery key from Microsoft account or TPM as you like.

And the data was recovered.

And I threw away my laptop for recycling. Why should I repair it?

Oleg Gritsev - Contestar

A little late, but you guys really butchered this tear down. Its not hard to take this thing apart without damaging it. Its called experience and patience.

Youknow - Contestar

For the plastic rivets did you replace them or just use an adhesive? I couldn't tell from the video if they were welded to a plastic strip beneath running along the edge of the frame or if there was a back side to the rivet.

Did they just have a round head with short shank?

I'll be doing the repair next month so any tips on reassembly would be helpful!


Braedon -

I really can't understand those fanboyish brainwashed comparisons Surface/MacBook. Would you buy a car if you had to dissect it to change the oil, the brakes or the wheels?[br]

In both cases it's a worthless waste of money to wear a brand's sticker on a tool that's no better than any other cheaper, and made in china too, products. Pointless arguments on benchmarks or architectures to end up using email, facebook, youtube or whatelse where speed connection is a far more limiting factor.

joecool - Contestar

i just opened this machine, cleaned up water damage to solve charging issue and added new thermal paste all round. was a simple fix and looks as it did before. you just opened it wrong im afraid. glad i didnt read this guide before i repaired it.


peter marriott - Contestar

For the plastic rivets did you replace them or just use an adhesive? I couldn't tell from the video if they were welded to a plastic strip beneath running along the edge of the frame or if there was a back side to the rivet.

Did they just have a round head with short shank?

I'll be doing the repair next month so any tips on reassembly would be helpful! thanks

Braedon -

For the plastic rivets did you replace them or just use an adhesive? I couldn't tell from the video if they were welded to a plastic strip beneath running along the edge of the frame or if there was a back side to the rivet.

Did they just have a round head with short shank?

I'll be doing the repair next month so any tips on reassembly would be helpful!


Braedon - Contestar

For the plastic rivets did you replace them or just use an adhesive? I couldn't tell from the video if they were welded to a plastic strip beneath running along the edge of the frame or if there was a back side to the rivet.

Did they just have a round head with short shank?

I'll be doing the repair next month so any tips on reassembly would be helpful!


Braedon - Contestar

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