1 Can't print more than 2/3 of a A4 page
I was able to print 20400 pages with this printer when a paper jam occurred. I removed the jams opening the rear of the printer. Since then only the 2/3 upper parts of a A4 page could still be printed. I contacted the technical support of Dell. The only response I obtained was to buy a new printer !!! The problem is that I had recently bought 2 new toner cartridges. What can be done ? The only response from Dell was: you have 7 working days, following a purchase to renounce unilaterally and send back. Seeing that my guarantee was ended, they had nothing more to do !
Can I repair this breakdown ?
Update
I thank you for your suggestions but there was nothing that could solve the problem. I decided therefor to open my printer and found the cause of the problem: lastly I obtained only paper jams ! When I removed the jams opening the front cover, removing the tone cartridge and the drum, I observed that the upper bord of the pages were lightly burned. I dismantled then my printer. The two final rolls, 1- the cylinder containing the electrical resistance and 2- the second rubbery roll were pasted together and the gearing whose role is to turn them was broken. See images below.
Is there still something that can be done to resolve this problem ? Is it possible to buy new of second hand spare parts ?
Es esta una buena pregunta?
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10 comentarios
you say 2/3 of upper page..just to clarify that all of width of page prints? This isn't missing left portion or right portion of page? If only bottom of page is missing then I would be tempted to check your printer settings/page settings.
- de pollytintop
Only bottom of the page is missing (+/- 1/3). All the rest is perfectly printed.
- de Christian DEVOS
Not meaning to insult you but, have you checked the settings for your paper size?
- de oldturkey03
You could check http://www.impactcomputers.com/dellparts... and consider changing your update to an answer. That way, we will know what has worked for your printer.
- de oldturkey03
I checked http://www.impactcomputers.com/dellparts and was spontaneously very happy to find a "RC422-FUSER 110V Assembly for Dell 1710n Printer" but became rapidly disillusioned: my computer works under 220V (Europ-Belgium). The caracteristics of my printer fuser are: "DP/N 0RC443 CN-0RC443-48730-5AB-16XM" and the general caracteristics of the printer are given under "images".
- de Christian DEVOS
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