The Brother HL-5240 is an office laser printer released in November 2005.

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Paper feeder not picking up paper

I have plenty of paper in tray, but when I try to print something printer acts like it wants to work, but then stops and error message comes on, could my paper feeder be the problem?

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Hi @eorrell ,

Usually the 'won't pick up paper problem' in printers can be overcome by cleaning the pick up rollers with a moistened cloth.

Here is a link to a video that shows how to do this for your series printer.

It is interesting to note that Brother, on p.72 in the printer's User manual, state that the pick up roller assembly has only an approximate life of 100,000 pages (@ 5% print coverage A4 page) and recommend that it should be replaced after this has been reached.

If cleaning the rollers doesn't resolve the problem and you think that your printer is near or has passed this 'mark', then perhaps the pick up rollers are actually worn out.

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Recently donated our "good Brother" - it lasted 5 years !

We had same feeder problems, especially with cheap shiny paper.

Premium paper had no problems, but it would mis-feed if the bin was completely full.

Service tech suggested to replace the feed rollers that wear out.

We didn't have a back-up printer, so we continued to use good paper, for another 2 years !

Hope these new printer$ last that that long.

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Bob Orrell estará eternamente agradecido.
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