Trackpad clicks, OS does not register
I had to replace the display on my 2015 MacBook and that went smoothly but as soon as I plugged in the power cord to boot, it seems as if my entire OS was reset because it now only shows me the Choose Language display screen. The problem is that now, my keyboard and trackpad does not work whatsoever. I'm pretty sure the ribbon cable is connected properly to the logic board because the force touch trackpad clicks properly, indicating that its receiving power at least but the keyboard and power button do nothing when interacting with the operating system. I am very desperate for help, because I need my computer working by tomorrow.
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4 comentarios
I would start looking at this by checking the ribbons and connectors for the trackpad and keyboard. Most devices have relatively fragile ribbons (and this one is no exception) and a loose connector, tear or other ribbon damage (like over flexing may show behavior like you are describing.
So could issues with the cables not being fully seated before the retaining flaps are flipped, which is why I would check the connectors.
- de Lee Hazard
Thanks for the quick response. I've tried reconnecting the ribbon cable multiple times and even tried another ribbon cable, neither of which are working.
- de pumposh
I'm honestly baffled, because when I plug in a keyboard and mouse, it still doesn't work. Is it possible it's an OS problem?? I don't know if there's even a way to reset the OS without access to keyboard and trackpad functions
- de pumposh
You're best bet would be to completely re-seat all cables and connections you would have disconnected for the repair. Once thats complete, you can try an SMC reset.
- de help