Replacement Screen Touch Not Working After Upgrading to iOS11
Wanted to share my experience with a recent iPhone 6s screen repair. So after replacing a screen on an iPhone 6s it worked flawlessly on iOS 10.3.3. Since upgrading to iOS 11 touch no longer works, the screen functions and so do all the buttons but touch no longer works. After multiple attempts to reach out to Apple for an answer on this they blatantly refused to help, even hung up on us, due to it having a 3rd party replacement screen. This seems to be a ridiculous answer to me, thats like an auto manufacturer disabling your car because you put an aftermarket part on it. The function and quality of the part is the same. After multiple attempts to get Apple to help to no avail, out of the blue we were contacted by an Apple software engineer who was very interested in our problem and confirmed that this is an issue in iOS 11 and told us that a fix may be implemented in the next subversion iOS release. In the meantime we had to roll the device back to iOS 10.3.3. This is unacceptable to me that Apple refuses to acknowledge or assist users affected by something that was clearly not present in iOS 10.3.3. ifixit has been extremely helpful during this process and has offered us a replacement screen to see if this fixes the issue. Will be reporting back once we try it. In the meantime thanks ifixit for all the support!
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