Why will it not get past the acer load screen?

i turn it on and it displays the black screen the acer in green writing and then goes black then goes back the black screen with black background and never loads

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hi i have acer 10 (tablet with laptop) pressed with F2 & F10 still has white cursor last 48 hours, please advise and Im not calling support for another 2.5 hours then they say do reset and hang up:(

No screen

no power now

no rear camera was initial reason for calling horrid acer for customer service in the first place, they had me do a factory reset and now its worse! please help!!

thx, Jenny

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If there is a micro SD card to SD card adapter attached remove it.

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Hi @bibaclark4,

Are there any devices or media that was connected to it? like thumb drives or SD card / disk? remove those first and check?

try accessing into your Laptop BIOS and check if your hard drive is detected,

if the hard drive is detected, proceed to do a HDD diagnostic test, as I suspect your hard drive might be failing, also it could be due to corrupted OS, what operating system are you using?

Any changes to OS / updates recently?

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hi @salmonjapan no there are no devises or anything connected to it apart from the charger

I cant access the laptop BIOS I tried bit was unsuccessful

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