The 2016 version of the Samsung Galaxy A3 budget smartphone (model number: A310F).

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Why does my touch screen don't work?

So I was checking my bag, when I pulled out my clothes from my bag, my phone fell, but I dropped it when my bag was low near the ground, I used the phone in a bus, it worked, but when I was at home, and I couldn't press anything, when I click it, it doesn't work, the back and the other button works though. If I try to restart or power off, it doesn't work because I need to touch either the restart or power off, holding the power button for 10 seconds it didn't get powered off, can someone help me?

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To power it off, hold the power button and volume down until the phone restarts. Power it back on and let me know if touch starts working again. Hope that helps!

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It fixed :3, I stopped charging for a few days, and it shutted down, I opened it then it worked again!

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@vygantasfix Well that is not good! I have voted to get your comment switched to a question so you can get your device fixed! (hopefully) I can't provide help for you very well, but if that vote passes some other community members might be able to help you. Good luck!

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Thank you Reed. To power it off, hold the power button and volume down until the phone restarts. It worked.

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@negreadd No problem! I'm glad it helped, that's what I'm here for!

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I got exactly the same problem. I managed to restart it, but the touch is still not working. Does that mean I have to replace the touchscreen? Need help

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