Ice maker not dispensing ice, compartment not opening
My grandparents have a 5 month old Samsung fridge that stopped dispensing ice about 2 days ago. It still makes a whirring sound but doesn't dump anything. We checked to make sure the "trap door" was opening, that's not the problem. The ice maker compartment won't open either. We followed the manual, called in a Samsung guy, but nothing we've tried is working. Where they live there are frequent power failures, but the last time they had one was only for a few seconds (it often goes out during the night when everyone's sleeping, so we don't know for sure that was the last failure) but not enough to melt the ice.
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